Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alexis Green

Katy

Summary

Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.

Overview

7
7
years of professional experience

Work History

Remote Customer Service Representative

Verizon
Houston
02.2022 - Current
  • Provide personalized customer support by actively listening and responding to special requests, ensuring tailored solutions and enhanced customer service experiences.
  • Manage and update customer account records to ensure accuracy and confidentiality of information.
  • Resolve customer inquiries and issues efficiently, contributing to the maintenance of high customer satisfaction levels through proactive service strategies.

Store Manager

T-Mobile
Houston
02.2021 - 02.2022
  • Elevated customer satisfaction ratings by training sales associates in product knowledge and effective selling techniques, ensuring exceptional service delivery.
  • Fostered a collaborative work environment that enhanced team performance and operational efficiency.
  • Orchestrated the recruitment and training of personnel, establishing foundational internal processes and defining role responsibilities.

Store Manager

Hibbett Sports
Houston
09.2018 - 02.2021
  • Oversaw inventory and cash management procedures, ensuring accuracy and efficiency in daily operations.
  • Led a team of sales associates, fostering a collaborative environment through effective communication and recognition of performance.
  • Maintained high standards of customer service, resolving issues with diplomacy and enhancing client engagement through strategic merchandising.

Education

Diploma - High School Education

Westside High School
Houston, TX
06.2012

Skills

  • Complaint resolution
  • Sales Expertise
  • Key Holder Experience
  • Technical Support
  • Professional telephone demeanor
  • Creative Problem-Solving
  • Staff education and training
  • Multi-line phone talent
  • Data entry
  • Attention to detail
  • Time management
  • Customer service
  • Chat moderation
  • Microsoft office
  • Live chat support

Timeline

Remote Customer Service Representative

Verizon
02.2022 - Current

Store Manager

T-Mobile
02.2021 - 02.2022

Store Manager

Hibbett Sports
09.2018 - 02.2021

Diploma - High School Education

Westside High School
Alexis Green