Alexis Grombol
Scottsdale,Arizona
Overview
7
7
years of professional experience
1
1
Language
Work History
Leasing Professional
Residences Kierland
5 2022 - Current
- Managed resident relations by staying on top of issues arising before, during, and after move-in dates.
- Handles 40+ calls per week while serving in high-touch capacity with clients through all forms of communication and one-on-one tours.
- Drive sales and generate interest in the community by providing professional tours of luxury apartment homes, amenities, and the surrounding area.
- Maintained communication with clients using computer programs such as Funnel and Outlook.
- Prepared daily and weekly reports, client communications that informed decision-making.
- Collected all documents and information necessary to qualify clients then notify of approval or denial.
- Prepared, certified, and maintained complete resident files in RealPage OneSite system.
- Assisted in community advertising preparation
- Nurture lasting relationships with tenants, improving renewal rates for existing leases.
Leasing Application Coordinator / Cases
Progress Residential
11.2021 - 05.2022
- Facilitates administrative property management functions, including but not limited to, processing applications for new residents in a timely and accurate manner, processing credit and criminal checks, completing all data entry fields in Yardi to complete application process, generating a lease agreement, and ensuring Yardi compliance/consistency.
- Responsible for all communication with the applicant throughout the lifecycle of the application process (approval, lease signing, move-in scheduling) and may include email and inbound/outbound phone calls.
- Represents the company to prospective applicants, real estate agents and brokers in a courteous and professional manner - always putting customer service first.
- Have a strong understanding of Progress Residential lease application, leasing processes, and lease agreement and can accurately provide answers and explanations to applicants/new residents in a user-friendly manner.
- Closing 6-10 cases an hour.
- Managed multiple projects simultaneously, ensuring timely completion and high-quality results.
Leasing Professional
Vaseo Apartment Homes
11.2017 - 11.2021
- Conducted background checks on applicants.
- Fielded interested leads' phone calls and emails, providing immediate response to questions.
- Kept records of all correspondence with residents and tenants.
- Analyzed weekly leasing reports and foresaw occupancy trends and tracked advertising, promotions, and publications.
- Provided tours of property and amenities to prospective tenants and offered valuable information regarding major features.
- Showed units to potential tenants and answered questions about life in community.
- Trained staff on compliance, policies and procedures to maximize success.
- Apartment community consisting of 1222 units with a mixture of Market and Affordable units.
Skills
Timeline
Leasing Application Coordinator / Cases
Progress Residential
11.2021 - 05.2022
Leasing Professional
Vaseo Apartment Homes
11.2017 - 11.2021
Leasing Professional
Residences Kierland
5 2022 - Current