Alexis Grose

Dynamic and results-oriented professional with extensive experience in customer service and support. Excelled in resolving inquiries, enhancing customer satisfaction, and driving service improvements. Skilled in Microsoft Office Suite and CRM software, with a proven ability to type at 70 WPM. Achieved a notable 50% conversion rate in appointment setting, showcasing exceptional follow-up skills and a calm, professional demeanor.

• Lancaster Animal Shelter, Animal Shelter Volunteer, Lancaster, 2011-06, Present, Assist visitors in selecting and adopting animals, ensuring alignment with individual needs and requirements., Maintain daily care logs to track the health and status of sheltered animals., Perform shelter maintenance tasks, including cleaning and disinfecting kennels, washing dishes, and managing waste to uphold hygiene standards., Support animal grooming and well-being through bathing, brushing, and nail trimming, and provide daily enrichment through scheduled walks.
• Community Effort Animal Rescue, Animal Shelter Volunteer, Pearblossom, 2018-10, 2019-11, Delivered comprehensive care to shelter animals, including feeding, cleaning, exercising, and socializing, ensuring their well-being and readiness for adoption., Educated new volunteers on animal handling and care protocols, enhancing the safety and efficiency of shelter operations., Facilitated successful animal adoptions by advising potential owners on matching pets with their lifestyles and living environments.