Alexis Guerra
San Benito,TX
Summary
I am a job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. I am highly-motivated with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Service and Engagement Team Lead
Target
Harlingen, TX
09.2023 - Current
- Experience in leading a team, including interviewing skills, developing, coaching, evaluating and retaining talent.
- Demonstrated a service culture that prioritizes the guest service experience. Model, coach, and train team members to deliver the service standard.
- Understand sales goals, plan and execute daily/weekly workload.
- Knowledge of digital offerings to ensure my team can inform, educate and promote the suits of benefits and offerings to enhance guest shopping experience.
- Understand the retail business fundamentals
Director of Training
Chick-Fil-A
Harlingen, TX
07.2018 - 08.2023
- Established policies and procedures for effective delivery of training services.
- Designed training modules implementing strategic business practices and organizational behavior training concepts.
- Created and implemented strategies for continuous learning initiatives across the organization.
- Partnered with management to devise individualized development plans and staff group trainings to fill current and expected training needs.
- Assisted with onboarding new employees by conducting orientation with the Human Resources Director.
Education
High School Diploma -
San Benito High School
San Benito, TX05-2020
Some College (No Degree) -
Texas State Technical College - Harlingen
Harlingen, TXSkills
- Leadership
- Verbal and Written Communication
- Adaptability
- Time-Management
- Brand Awareness
- Customer Service
- Client Engagement
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Service and Engagement Team Lead
Target
09.2023 - Current
Director of Training
Chick-Fil-A
07.2018 - 08.2023
High School Diploma -
San Benito High School
Some College (No Degree) -
Texas State Technical College - Harlingen