Alexis Hall
Shreveport,LA
Summary
Customer service oriented professional who is able to provide empathetic communication and support. Possesses skills necessary to communicate solutions and provide guidance and problem solving assistance while maintaining a positive and friendly disposition.
- Shows sound judgement and good decision making when dealing with problems
- Manages time and priorities in multitask environments
- Ability to stay calm under pressure
- Ability to accept and follow directions
- Ability to comply with policies and procedures
- Microsoft Office Applications - MS Word, MS PowerPoint, MS excel; Type 50 wpm
Overview
9
9
years of professional experience
Work History
Police Communications Officer
Shreveport Police Department
08.2023 - Current
- Work as a team to help and serve citizens and visitors of the community in emergency situations.
- Successful at keeping callers calm and gathering required information to support police and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel.
- Maintain precise records of calls and incidents, ensuring clarity in documentation and reports.
- Improves response times for emergency calls with effective communication and prioritization skills.
- Navigate complex database systems with ease, ensuring prompt access to vital information during time-sensitive events.
- Safeguard sensitive information by adhering strictly to confidentiality guidelines
Call Center Helpline Specialist
Louisiana Association On Compulsive Gambling
07.2020 - 07.2023
- Answered inbound phone calls and placed outbound calls while remaining professional.
- Provide empathetic assistance to callers on Problem Gamblers, Suicide Prevention, Behavioral Health Recovery and Substance Use helplines.
- Resolved problems and completed intake forms into computer data program.
- Referred callers to appropriate resources as listed in Resource Directory.
- Adhered to policy at all times.
- Managed approximately 70-100 incoming calls and chats per day from customers.
Customer Service Agent, Contract
CSRA Inc, GDIT
08.2018 - 07.2020
- Contract supported Citizenship and Immigration Services.
- Answered inbound, and placed outbound calls.
- Managed over 70 customer calls per day
- Assisted with scheduling bio-metrics appointments.
- Provided information on customers processing time and applications.
- Provided answers to questions regarding immigration
- Made differences in people lives daily.
Customer Service Representative
Ivan Smith Corporate Office
07.2015 - 07.2018
- Interacted with customers in professional manner and demonstrated high level customer service.
- Managed over 80 plus customer calls per day
- Operated call center switchboard.
- Scheduled customers deliveries
- Scheduled customers service appointments.
- Provided administrative and clerical support.
- Created invoices for customers to make payments.
- Navigated new technologies, utilized available resources and set realistic expectations .
- Followed up with customers for satisfactory purposes.
Education
Certificate - EMT
Southern University At Shreveport
Shreveport, LA05.2023
Skills
- Communication skills
- Organization skills
- Safety and security
- Dispatch track
- Leadership
- Conflict resolution
- Document scanning
- Proficiency in computer skills
- Data entry
- Attention to Detail
- Problem-Solving Skills
- MS Office
Volunteer
Providence House volunteer assisting the youth with their homework and after school activities
Free tutoring sessions for the youth
Timeline
Police Communications Officer
Shreveport Police Department
08.2023 - Current
Call Center Helpline Specialist
Louisiana Association On Compulsive Gambling
07.2020 - 07.2023
Customer Service Agent, Contract
CSRA Inc, GDIT
08.2018 - 07.2020
Customer Service Representative
Ivan Smith Corporate Office
07.2015 - 07.2018
Certificate - EMT
Southern University At Shreveport
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