Alexis Hamblen
Yard House
Naperville,IL
5
years of professional experience
Results-driven professional with extensive experience in restaurant management. Known for exceptional communication and attention to detail, successfully resolving customer concerns and mentoring new employees to elevate service standards and drive repeat business.
Work History
Customer Service Professional and Server
11 Months- Trained new servers on menu knowledge and service standards.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
- Actively participated in team meetings to discuss strategies for increasing efficiency and improving customer experiences.
- Assisted in onboarding processes for new team members.
- Developed training materials and resources for effective learning outcomes.
- Managed high-volume transactions efficiently while maintaining accuracy in cash handling.
- Assisted in inventory management, ensuring adequate stock levels for seamless operations.
- Developed strategies for upselling menu items, enhancing overall guest experience and satisfaction.
- Assisted customers by answering questions and responding to inquiries.
- Recognized by management for consistently surpassing performance targets and demonstrating a strong commitment to the organization''s customer-centric values.
Assistant General Manager
3 Years 9 Months- Oversaw daily operations, ensuring adherence to quality standards and customer satisfaction.
- Trained and mentored staff, enhancing team performance and operational efficiency.
- Implemented process improvements, resulting in streamlined workflow and reduced wait times.
- Managed inventory control systems, optimizing stock levels and minimizing waste.
- Coordinated marketing initiatives to boost local engagement and drive sales growth.
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Resolved problems promptly to elevate customer approval.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Managed team schedule with eye for coverage needs and individual strengths.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Resolved customer complaints with professionalism, restoring trust and loyalty.
- Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
- Led team to achieve record-high customer satisfaction scores through dedicated service and attention to detail.
- Trained new staff members, equipping them with skills needed for success in their roles.
- Developed partnerships with local businesses, expanding brand's presence and community involvement.
Education
High School Diploma
- FCCLA Member
- Extracurricular Activities: Competed in Interior Design and Architecture shows.
- Madrigals Chorus Member
Skills
Effective time management
Attention to detail
Multiple priorities management
Organizing and preparing meetings
Upselling strategies
POS system proficiency
Policy enforcement
Exceptional communication
Staff monitoring
Training expertise
New employee mentoring
Event planning
Timeline
Customer Service Professional and Server
Yard House
10.2025 - CurrentRead More
Assistant General Manager
Culver's Restaurant
08.2021 - 05.2025Read More
West Aurora High School
High School Diploma
Read More