Alexis Hamilton
Phoenix,AZ
Summary
Current student working toward my Bachelors in Medical and looking for an opportunity to begin my career in the field. Capable of identifying and quickly closing any knowledge gaps | to offer value to my employer and team. Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean and safe work areas with diligent attention to important details.
Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical, and detail-oriented.
Overview
5
5
years of professional experience
Work History
Credit Card Customer Service Representative
Wells Fargo & Company
Phoenix, AZ
02.2022 - 02.2023
- Enhanced customer satisfaction by efficiently addressing and resolving credit card issues.
- Received inbound customer calls related to credit and accounts receivable.
- Collaborated with other team members to streamline internal processes, enhancing overall efficiency within the department.
- Identified opportunities for upselling or cross-selling additional products based on customer needs analysis during calls.
- Assisted customers in navigating online banking platforms and mobile applications, enhancing their overall digital experience with the financial institution.
- Contributed to fraud prevention efforts by diligently monitoring accounts for suspicious activity and promptly taking appropriate actions when necessary.
- Improved customer loyalty with exceptional service, leading to an increase in account retention rates.
Customer Service Representative
Consumer Cellular
Phoenix, AZ
03.2020 - 08.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
Customer Service Representative
Cardflip
Scottsdale, AZ
05.2018 - 12.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
High School Diploma -
Westview High School
Avondale, AZ05.2018
Skills
- Customer Relations
- Data entry proficiency
- Complaint resolution
- Payment Processing
- Calm and Professional Under Pressure
- Computer Skills
- Problem Resolution
Timeline
Credit Card Customer Service Representative
Wells Fargo & Company
02.2022 - 02.2023
Customer Service Representative
Consumer Cellular
03.2020 - 08.2021
Customer Service Representative
Cardflip
05.2018 - 12.2019
High School Diploma -
Westview High School