Summary

Overview

Work History

Education

Skills

Timeline

Alexis Heinberger

Shelby

Summary

Dynamic store manager with a proven track record at Denim N Lace. Skilled in inventory control and customer relationship management. Adept in team leadership and financial analysis, consistently enhancing operational efficiency and fostering positive client relations. Valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

6

6

years of professional experience

Work History

Manager of Operations

Denim N Lace

05.2019 - Current

Monitored stock levels and ensured accurate tracking for seamless operations.
Designed competitive pricing structures aligning with market trends.
Streamlined procurement processes to enhance operational efficiency.
Utilized data to perform strategic market assessments.
Enhanced customer engagement and satisfaction levels.
Evaluated market trends through competitor assessments.
Executed detailed analysis of financial performance for enhanced business insights.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Education

High school diploma -

Shelby High School

Shelby, OH

05.2021

Skills

Customer service
Active listening
Critical thinking
Data entry
Problem resolution

Call center experience
Microsoft Excel
Data collection
Dependable and reliable
Inventory control

Timeline

Manager of Operations

Denim N Lace

05.2019 - Current

High school diploma -

Shelby High School