Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alexis Herbert

Riverview,FL

Summary

Dynamic Customer Service Representative with proven expertise at Nationwide, excelling in problem resolution and customer relations. Adept at utilizing CRM software to enhance customer satisfaction and streamline processes. Recognized for maintaining professionalism under pressure and delivering tailored solutions, contributing to a positive service experience.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Nationwide
Tampa, FL
01.2020 - 05.2024
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Managed high-volume calls, ensuring timely responses to customer requests and concerns.
  • Utilized CRM software to track interactions and maintain accurate customer records.
  • Collaborated with team members to enhance service delivery and streamline processes.
  • Assisted customers in navigating products and services, providing tailored recommendations.
  • Conducted follow-up communications to ensure customer satisfaction after service interaction.
  • Participated in training sessions to improve product knowledge and customer engagement skills.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Education

GED -

Siatech
Tampa, FL

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Customer relations
  • Call center experience
  • Computer proficiency
  • Microsoft Excel
  • Payment processing
  • Client relations
  • Customer satisfaction measurement
  • Professional telephone demeanor
  • Call center operations
  • Microsoft outlook
  • Scheduling
  • Follow-up skills
  • Call management
  • Product knowledge
  • Paperwork processing
  • Appointment scheduling
  • Order processing
  • Team development
  • Documentation
  • Microsoft Office Suite
  • Microsoft PowerPoint
  • Data collection
  • Customer relationship management (CRM)
  • Prioritization
  • Technical support
  • Live chat support
  • Filing
  • Multi-line phone talent
  • Sales expertise

Timeline

Customer Service Representative

Nationwide
01.2020 - 05.2024

GED -

Siatech