Alexis Highers
Flat Rock,USA
Summary
Experienced with providing excellent customer service and ensuring guest satisfaction. Utilizes effective communication and problem-solving skills to enhance dining experiences. Track record of collaborating with colleagues and maintaining flexibility in dynamic restaurant settings. Focused and reliable, bringing high enthusiasm. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work.
Overview
8
8
years of professional experience
Work History
Account Manager
Konica Minolta Business Solutions
01.2024 - Current
- Exceeded quarterly sales goals by 11%
- Oversaw account budgets, ensuring projects were delivered within a scope and on time
- Analyzed sales metrics and KPIs to optimize sales processes and drive continuous improvement
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
Server
Firebird Tavern
08.2023 - Current
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
Shift Lead / Bartender
Slip Mahoneys
01.2017 - 01.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Served food and beverages promptly with focused attention to customer needs.
- Sold the most promo meals in 2021 and 2022 (35% higher than anyone else)
- Confidently communicated with customers across various platforms
- Quickly identified and resolved issues in real-time, while managing other tasks or customer requests simultaneously
- Increased table turnover rate by efficiently managing orders and ensuring timely delivery of meals.
Education
Bachelor of Science - Business Administration
Wayne State University
Detroit, MI12-2023
Skills
- Customer service
- Teamwork and collaboration
- Customer satisfaction
- Client relationship management
- Relationship building
- Upselling
Timeline
Account Manager
Konica Minolta Business Solutions
01.2024 - Current
Server
Firebird Tavern
08.2023 - Current
Shift Lead / Bartender
Slip Mahoneys
01.2017 - 01.2023
Bachelor of Science - Business Administration
Wayne State University
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