Alexis Hill
Arlington
Summary
Results-driven shift supervisor skilled in team leadership, employee training, and strategic thinking. Proven track record in enhancing workplace safety and inventory control, contributing to exceptional customer service and team performance. Recognized for earning promotions into leadership positions while balancing full-time academics and employment.
Overview
6
6
years of professional experience
Work History
Shift Supervisor
Starbucks
06.2024 - Current
- Supervise daily operations to ensure exceptional customer service and quality beverage preparation.
- Train and mentor new baristas and SSVs on standard operating procedures and customer engagement techniques.
- Implement inventory management practices to maintain stock levels and reduce waste effectively.
- Collaborate with management to develop strategies for improving team performance and store efficiency, such as bar layouts, document laminations, and partner training.
- Resolve customer complaints,, maintaining high satisfaction rates during peak hours.
- Provide ongoing support to employees during challenging situations, especially during a 6-week period without a SM.
Athletics Manager
Gettysburg College
09.2022 - 05.2025
- Led fundraising efforts, increasing financial support for athletic facilities and programs.
- Managed contact logistics for the wrestling program as well as the scheduling for social events and meets.
- Supported coaches and student-athletes through daily administrative operations.
- Designed wrestling team's merchandise annually.
- Traveled with team around east-coast to maintain records and video footage.
Licensed Starbucks Partner
Gettysburg Hotel
08.2023 - 04.2024
- Managed customer orders efficiently, minimizing wait times while providing friendly service.
- Trained new baristas on beverage preparation techniques and customer service best practices.
- Assisted creating documentation for Starbucks standards such as dating expirations, inventory preparation steps and layouts.
- Maintained regular and consistent attendance and punctuality.
Office Administrator
JM Irrigation
05.2023 - 08.2023
- Coordinated scheduling and communication for 8 field crews and over 300 clients.
- Reconciled account files and produced monthly reports.
- Maintained inventory pricing and billing with clientele.
- Served as the primary communication point between customers and field personnel.
HR Intern
Bunker Hill Farms
05.2023 - 08.2023
- Managed confidential personnel files, maintaining accuracy and upholding strict privacy standards.
- Hosted exclusive events attended by nationally recognized musicians, producers, public officials and community leaders.
- Delivered exceptional guest service while coordinating event logistics and maintaining professionalism in a high-profile environment.
Starbucks Barista
Starbucks
05.2022 - 08.2022
- Developed customized beverage offerings based on customer preferences and seasonal trends in a fast-paced environment.
- Selected to help launch a new store after completing training.
Banquet Server
Gettysburg College
09.2021 - 04.2022
- Delivered exceptional customer service to enhance guest experiences during college shareholder events.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
Server Trainer And Floor Lead
Moretti Ristorante Pizzeria
03.2020 - 08.2021
- Progressively promoted through multiple positions including Hostess, Front Desk, Phones, Food Expeditor, Server and Floor Lead.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Trained new servers on menu knowledge and customer service standards.
Education
Bachelor of Arts - Management And Economics
Gettysburg College
Gettysburg, PA05.2025
Skills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Inventory control and record keeping
- Scheduling coordination
- Business development
- Team leadership
- Strategic thinking
Timeline
Shift Supervisor
Starbucks
06.2024 - Current
Licensed Starbucks Partner
Gettysburg Hotel
08.2023 - 04.2024
Office Administrator
JM Irrigation
05.2023 - 08.2023
HR Intern
Bunker Hill Farms
05.2023 - 08.2023
Athletics Manager
Gettysburg College
09.2022 - 05.2025
Starbucks Barista
Starbucks
05.2022 - 08.2022
Banquet Server
Gettysburg College
09.2021 - 04.2022
Server Trainer And Floor Lead
Moretti Ristorante Pizzeria
03.2020 - 08.2021
Bachelor of Arts - Management And Economics
Gettysburg College