- Cooking
- Community Cleanup
- Supporting STEM education initiatives and mentorship programs
- Music
- Gym Workouts
- Dancing
- Fashion and Style
Alexis Hilley
Houston,TX
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
11
11
years of professional experience
Work History
EVS Technician
Houston Methodist
09.2024 - Current
- Delivered exceptional customer service when interacting with patients, family members, visitors, and colleagues alike, fostering a positive atmosphere within the hospital environment .
- Promoted a healthy environment for patients, visitors, and staff through diligent maintenance of high cleanliness standards.
- Supported hospital operations through timely completion of cleaning assignments, contributing to a well-maintained facility.
- Enhanced patient satisfaction by ensuring a clean and safe environment in all hospital areas.
Home Health Care Attendant
In Home Attendant Services
01.2014 - Current
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Followed nutritional plans to prepare optimal meals.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Promoted development of healthy lifestyle to meet health and wellness objectives.
- Assisted elderly clients in daily activities, physical transfers and care for incontinence.
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
- Completed entries in log books, journals and care plans to accurately document and report patient progress.
- Provided transportation and appointments management.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Increased medication and medical terminology knowledge through research and continuing education.
- Supervised daily activities and provided assistance to staff.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Responded to customer requests for products, services and company information.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Sales Associate
Follett Higher Education Group
01.2023 - 02.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Bartender/Server
AMC Theatres
08.2018 - 08.2020
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Helped customers complete purchases, locate items and join reward programs.
- Supported loss prevention goals by monitoring shopper behavior.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
- Resolved concerns with products or services to help with retention and drive sales.
- Researched issues through identification of similar past problems and recommended most appropriate solution.
- Responded to customer comments and questions via LiveChat during shifts.
- Documented and detailed calls and complaints using call center's CRM database.
Student Computer Lab Assistant -manager Trainee
Houston Community College
09.2018 - 01.2020
- Associates of science –Currently enrolled Houston community college 2018 than transfer to four-year university to get bachelor's of science 1
- Applied advanced education to help students struggling with material and techniques.
- Cultivated learning-focused laboratory environment dedicated to building student skills and interest in field.
- Worked with program director to develop and implement successful lesson plans.
- Partnered with primary instructor in teaching students and enforcing laboratory rules.
- Observed students to assess progress with laboratory work and assign grades.
- Demonstrated skills and safety procedures to students during laboratory sessions.
- Relieved scheduling burden from professors and expanded teaching abilities by leading undergraduate classes.
- Maintained accurate program documentation with attendance, participation and incident reporting.
- Patched software and installed new versions to eliminate security problems and protect data.
- Configured hardware, devices and software to set up work stations for employees.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Diagnosed hardware problems and fixed faults or contacted appropriate repair service.
- Provided instruction to all lab users on proper use of all equipment.
- Presented software packages and applications and developed lab templates.
CNA/Phlebotomist Trainee
Houston Community College System
01.2017 - 08.2019
- Contributed to overall quality and care of patients by answering calls for help, taking vital signs, and monitoring behavior and physical condition for progress or deterioration.
- Cleaned and sterilized medical instruments and disposed of contaminated supplies.
- Furthered skills by actively taking part in employee training and taking classes to improve skills.
- Measured and recorded food and liquid intake and output to report changes to medical and nursing staff.
- Created positive patient experience by assisting patients with bathing, ambulating, feeding and personal and oral hygiene care.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with IV therapy, medication administration, wound therapy and splinting.
Education
Bachelor of Science - Biology
University of Houston-Downtown
Houston, TX12-2026
Associate of Science - Biology- Premed
Houston Community College
Houston, TX05-2025
No Degree - Tech Sales
CourseCareers
Online02-2025
Skills
- Performance Assessment
- Care plan implementation
- Client Relationship and Rapport
- Activities of Daily Living (ADLs)
- Patient Progress Documentation
- Vitals Monitoring and Documentation
- Home Cleaning and Sanitizing
- Verbal and Written Communication
- Records Management
- Observation Communication
- Patient and Compassionate
- Honest and Ethical
- Shipment Procedures
- Problem Solving
- Policies and Procedures
- Interpersonal Skills
- Defect Analysis and Resolution
- Friendly and Patient
- Microsoft Certification
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Collaborated with team of 10 in the development of Imthefuture software.
- Supervised team of 8 staff members.
- Documented and resolved software malware which led to collaborating to develop new firewall system .
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
Contact
Houston, TX 77036
Education
Houston, TX,Houston, TX
Community service, Volunteer at local elementary school and Church.
I have been volunteering and extending my community service with my local community center on/off since I was freshman in highschool. I assisted in food drives, shot/booster immunizations scheduling with young children and elderly adults. I also participated in grave yard cleaning, neighborhood clean up and donations of books and supplies. The elementary school I was scheduled to volunteer was a class project that turned into fun free time, I would volunteer as a teacher assistant to read and draw for nephews class.
Interests
Timeline
EVS Technician
Houston Methodist
09.2024 - Current
Sales Associate
Follett Higher Education Group
01.2023 - 02.2024
Student Computer Lab Assistant -manager Trainee
Houston Community College
09.2018 - 01.2020
Bartender/Server
AMC Theatres
08.2018 - 08.2020
CNA/Phlebotomist Trainee
Houston Community College System
01.2017 - 08.2019
Home Health Care Attendant
In Home Attendant Services
01.2014 - Current
Bachelor of Science - Biology
University of Houston-Downtown
Associate of Science - Biology- Premed
Houston Community College
No Degree - Tech Sales
CourseCareers
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