Alexis Hoffman
Talladega,AL
Summary
Proven leader and efficient multitasker, excelled at Texas Roadhouse by enhancing guest experiences and streamlining service delivery. Expert in cash handling and exceptional customer service, I significantly improved team performance through effective training and mentorship. Adaptable and committed, I leverage strong work ethic and problem-solving skills to exceed employer expectations.
Overview
3
3
years of professional experience
Work History
Server
Texas Roadhouse
11.2023 - 07.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Shift Manager
Red Bowl
10.2021 - 09.2023
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Safe Food Handling
- Food and beverage pairings
- Team Player
- Reliable and Responsible
- Adaptable and Flexible
- Multitasking Abilities
Timeline
Server
Texas Roadhouse
11.2023 - 07.2024
Shift Manager
Red Bowl
10.2021 - 09.2023