Alexis Horch
Antelope,CA
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
California Family Fitness
Citrus Heights, CA
07.2023 - Current
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Updated customer information in databases regularly to ensure accuracy of records.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
Family Nanny
Laura Granlund
Antelope, CA
09.2021 - 07.2023
- Organized age appropriate activities such as arts and crafts, games, outdoor play, reading time, and music.
- Set up a safe learning environment with developmentally appropriate toys and materials.
- Developed strong relationships with both parents to ensure open communication regarding the children's progress.
- Took initiative in researching new ways to engage the children through educational activities outside of the home setting.
- Provided emotional support during times of stress or transition.
- Created nurturing, safe environments to promote emotional, social and intellectual growth.
Education
High School Diploma -
Pathways Charter School
Rocklin, CA01-2024
Skills
- Guest Relations
- Time Management
- Task Delegation
- Team Collaboration
- Scheduling Appointments
- Problem-Solving Skills
- Telephone Etiquette
- Office Organization
- Inventory Control
Certification
- CPR certified
- Trustline certified
References
References available upon request.
Timeline
Front Desk Receptionist
California Family Fitness
07.2023 - Current
Family Nanny
Laura Granlund
09.2021 - 07.2023
High School Diploma -
Pathways Charter School
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