Alexis Isheim
Brook Park,OH
Summary
Passionate shift supervisor at Starbucks Coffee Company with extensive experience in customer service roles.
Proven track record of working under high stress and fast paced environments. Possesses excellent communication and interpersonal skills, ensuring positive customer and coworker experiences.
Demonstrates adaptability, efficiency, and a strong commitment to team success.
Overview
6
6
years of professional experience
Work History
Shift Supervisor
STARBUCKS COFFEE COMPANY
Rocky River, OH
09.2022 - Current
- Supervised daily operations, ensuring adherence to quality and service standards.
- Trained and mentored new baristas on product knowledge and customer service techniques.
- Monitored inventory levels, coordinating with suppliers to maintain stock availability.
- Resolved customer complaints promptly, fostering positive relationships and loyalty.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
Barista Trainer
STARBUCKS COFFEE COMPANY
Brooklyn, OH
05.2019 - 09.2022
- Assisted in training new baristas on coffee preparation techniques and equipment usage.
- Demonstrated proper customer service skills to enhance guest experiences.
- Maintained cleanliness and organization of workstations and cafe areas.
- Collaborated with team members to streamline service processes during peak hours.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
- Customized training strategies based on individual barista knowledge, experience, and strengths.
Customer Service
Kamm’s Corner Pets
Cleveland, OH
05.2019 - 01.2020
- Maintained cleanliness inside animal enclosures.
- Provided necessary care to animals including dogs, mice, rats, rabbits, and cats.
- Answered client queries and complaints to provide strong customer service.
Education
Berea Midpark High School
Berea, OH05.2017
Skills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Customer-oriented
Timeline
Shift Supervisor
STARBUCKS COFFEE COMPANY
09.2022 - Current
Barista Trainer
STARBUCKS COFFEE COMPANY
05.2019 - 09.2022
Customer Service
Kamm’s Corner Pets
05.2019 - 01.2020
Berea Midpark High School