Alexis James
Summary
A reliable employee seeking a new position as a full time medical assistant that offers growth and learning potential. Highly motivated, organized and dependable candidate, successful at managing multiple priorities with a positive attitude and willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Customer Service Specialist
Lucky Loots
01.2023 - Current
- Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns in a timely fashion.
- Processed customer service orders promptly to increase customer satisfaction.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Created and maintained weekly scheduled hours for all employees.
Externship
Anylabtestnow
03.2024 - 04.2024
- Maintained detailed records of test results by entering data and patient information into computer.
- Prepared lab specimens for diagnostic evaluation.
- Answered phone calls and booked appointments.
- Help assist physician with b12 injections and blood draws.
- Updated inventory and expiration date logs to maintain current tracking documentation.
Team Lead
Zaxbys Restaurant
05.2020 - 02.2023
- Collaborated with management to develop strategies for improving overall restaurant performance and profitability.
- Maintained a clean and organized restaurant environment, leading to consistently high scores in health department inspections.
- Built strong relationships with customers through positive attitude and attentive response.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
Education
CCMA - Medical Assisting
Fortis College
Richmond, VA05.2024
General Education -
Thomas Jefferson High School
Richmond, Va05.2022
Timeline
Externship
Anylabtestnow
03.2024 - 04.2024
Customer Service Specialist
Lucky Loots
01.2023 - Current
Team Lead
Zaxbys Restaurant
05.2020 - 02.2023
CCMA - Medical Assisting
Fortis College
General Education -
Thomas Jefferson High School