Alexis Johnson
Sachse
Summary
I am an observant individual looking forward to seeking a job opportunity in the field of Customer Service; my communication skills and friendliness will be utilized to provided compliment skillset services to customers in need.
Overview
8
8
years of professional experience
Work History
Insurance Agent
GEICO
07.2023 - Current
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Expanded client base by actively prospecting for new business opportunities and generating referrals.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
Capital One
01.2022 - 04.2023
- Inbound & outbound calls
- Auto Financing
- Auto Pre-qualification setup
- Customer care and support
- Quality Assurance
- Call center
- Maneuver multiple screens and systems at once
Account service representative
WNC First Insurance Services
03.2019 - 04.2021
- New loan documents
- Reports
- Training lenders on iClient website
- Escrow loans
- Refinance funding sheets
- Monthly end loan counts
- Collateral Discrepancies
- Overnight specialist
- Call center
- Maneuver multiple screens and systems at once
Teachers Aide
Arlington ISD
03.2019 - 05.2019
- Assisted teachers with supervision and care of group of 15 children.
- Supported student learning objectives through personalized and small group assistance.
- Supported classroom activities, tutoring, and reviewing work.
- Maintained safety and security by overseeing students in recess environments.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Supported student physical, mental, and social development using classroom games and activities.
Customer service Representative
WNC First Insurance Services
03.2018 - 03.2019
- Mortgage and Auto loans
- Alexis Johnson
- Keying Policies to client’s loans
- New hire trainer
- Call center
- Inbound and outbound calls
- Cold calling
- Maneuver multiple screens and systems at once
College Advisor
Education Is Freedom
11.2017 - 05.2018
- Improved student retention rates by providing personalized academic guidance and developing individualized success plans.
- Enhanced college application processes for students through comprehensive workshops on essay writing, financial aid, and scholarship opportunities.
- Increased graduation rates by closely monitoring student progress and implementing targeted intervention strategies when necessary.
- Strengthened relationships with local universities to facilitate seamless transfer of credits and improve the likelihood of student acceptance into desired programs.
Area Supervisor (Opening & Closing
DD’s Discount
10.2016 - 03.2018
- Cash office
- Keep front-end clean, release and gave breaks and lunches
- Hiring and training manager for all departments
- Customer service complaint manager
- Payroll
- Monthly scheduling
- Weekly Phone calls
- Customer service
Education
High School Diploma - undefined
Justin F. Kimball High School
Dallas, TXCriminal Justice, Forensic Science
American InterContinental
University
2015
Skills
- Hospitality Professional Management
- Budgeting
- Service works
- Auditing
- Management concepts
- Microsoft Excel
- Microsoft Access
- Data Entry
- Record-keeping
- Teamwork
- Listening Skills
- Communication
- Time Management
- Meeting Deadline
- Quick Learner
- Acquired Skills
- Well Organized
- Management
- Excellent Communicator
- Leadership
Xplosive Dance Company
Head Dance Coach for Elementary ages
Taught routines and facilitated Structured guidance
Provided assistance with learning routines and teaching
Implemented behavior corrections
A group of (10-20) girls
Timeline
Insurance Agent
GEICO
07.2023 - Current
Capital One
01.2022 - 04.2023
Teachers Aide
Arlington ISD
03.2019 - 05.2019
Account service representative
WNC First Insurance Services
03.2019 - 04.2021
Customer service Representative
WNC First Insurance Services
03.2018 - 03.2019
College Advisor
Education Is Freedom
11.2017 - 05.2018
Area Supervisor (Opening & Closing
DD’s Discount
10.2016 - 03.2018
High School Diploma - undefined
Justin F. Kimball High School
Criminal Justice, Forensic Science
American InterContinental
University