Alexis Johnson
Snellville,GA
Summary
Dynamic Epic Application Analyst committed to optimizing systems performance for reduced operational costs and streamlined workflows. Performs timely software installations and tests alongside routine troubleshooting to facilitate system transitions and minimize downtime. Simplifies complex topics and processes to make technical interactions less intimidating for average users.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Clinical Applications Analyst
Ballad Health System
09.2022 - Current
- Conduct rigorous testing, including unit testing, integration testing, and user acceptance testing, ensuring system functionality and adherence to requirements.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Enhance patient care by implementing and optimizing clinical applications in collaboration with healthcare professionals.
- Enhance project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
- Provide effective application support by responding to help desk tickets and end-user requests (including upgrade and on-call support).
- Assist with system upgrades and migrations while minimizing operational disruptions during transitional periods.
Epic Analyst
ATOS
08.2021 - 08.2022
- Assisted in troubleshooting and resolving Epic system-related issues, collaborating with technical teams and end-users.
- Configured Epic modules, workflows, templates, and other components to align with organizational needs, patient safety and regulatory standards.
- Collaborated with cross-functional teams to identify and implement process improvements for Epic systems.
- Identified gaps in current Epic system configuration and proposed improvements to enhance efficiency and optimize workflows.
- Maintained strong customer relationships and met service level expectations for supported services.
Ophthalmic Medical Assistant
Thomas Eye Group
03.2019 - 07.2021
- Prepared patients for eye examinations by taking their medical history, measuring visual acuity, and recording other relevant information
- Documented patient medical history and information utilizing Epic (Kaleidoscope) with commitment to accuracy.
- Assisted with equipment setup, explained procedures to patients, and assisted with various tests such as visual acuity testing, refraction (determining eyeglass prescriptions), and ocular motility (eye movement) assessments
- Acted as a reliable point of contact for patients regarding appointment scheduling, prescription refills, and general inquiries about their eye care needs.
- Provided patients with information on eye conditions, treatment plans, and post-operative care instructions.
- Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
Education
Bachelors Degree - Biology
Savannah State University
12.2017
Skills
- Content Management/Data Courier
- Healthcare IT knowledge
- System Configuration
- Project Management
- Clinical Workflow Optimization
- Epic Systems Software
- Change Management Strategies
- User Training and Support
- Interpersonal Communication
- Technical Presentations
Certification
- Epic Inpatient Clinical Documentation
Timeline
Clinical Applications Analyst
Ballad Health System
09.2022 - Current
Epic Analyst
ATOS
08.2021 - 08.2022
Ophthalmic Medical Assistant
Thomas Eye Group
03.2019 - 07.2021
Bachelors Degree - Biology
Savannah State University