ALEXIS JOHNSON
Thibodaux,LA
Summary
- Excellent customer service and problem solving skills
- Social Media marketing skills
- Technologically savvy
- Great written and vocal communication
- Experienced with sales
- Friendly
- Positive attitude
- Reliable and trustworthy
- Supervision experience
Overview
10
10
years of professional experience
Work History
Store Manager
Spectrum
1657 St Mary St
08.2025 - Current
- Led daily operations, ensuring optimal staff performance and customer satisfaction.
- Developed and implemented training programs for new employees, enhancing onboarding efficiency.
- Analyzed sales trends to drive merchandising strategies, improving inventory turnover rates.
- Oversaw budget management, optimizing resource allocation to reduce operational costs.
- Conducted regular performance evaluations, providing constructive feedback to support employee growth.
- Assisted with hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
Assistant Store Manager
Spectrum
Thibodaux, LA
05.2024 - Current
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Customer Service Representative
Spectrum
Thibodaux, LA
06.2024 - 05.2025
- Company Overview: Spectrum(charter communications)
- Provide exceptional customer service by assisting customers with product inquiries, troubleshooting issues, and offering solutions to meet their needs
- Show and sell a variety of cable and cell phone products and services, including plans, devices, accessories, and upgrades
- Process sales transactions accurately, including handling cash, credit card payments, and customer account information
- Keep up-to-date knowledge of company products, services, promotions, and policies to effectively communicate with customers
- Aid customers with setting up new accounts, transferring services, and resolving billing or technical issues
- Ensure the store is clean, organized, and stocked with the latest products and promotional materials
- Collaborate with team members to achieve sales targets and provide a positive store environment
- Take part in training sessions and stay informed about new products and technologies in the industry
- Handle customer complaints and escalate issues to management when necessary
- Conduct inventory checks and assist with stock management to ensure products are readily available
- Spectrum(charter communications)
Bridal Stylist
The Bridal Corner
Thibodaux, LA
05.2021 - 06.2024
- Enhanced client satisfaction by providing personalized bridal styling consultations and recommendations
- Streamlined appointment scheduling and follow-up processes for improved customer experience
- Created memorable experiences for brides and their families by providing attentive service throughout entire selection process
- Implemented innovative visual merchandising strategies to attract clientele and display unique bridal designs effectively
- Resolved customer concerns promptly and professionally, ensuring complete satisfaction with their overall experience
- Stayed ahead of industry trends by attending relevant trade shows conferences regularly updating knowledge base
- Helped brides in selecting perfect gown styles based on their body shape, preferences, and wedding theme
- Increased repeat business through exceptional service, leading to many referrals from satisfied customers
- Maintained detailed records of customer interactions to provide prompt follow-ups regarding upcoming appointments or fittings
- Trained new bridal stylists on company policies, procedures, and best practices for delivering top-notch service
- Organized successful trunk shows and fashion events to promote new collections, attracting potential clients
- Cultivated a positive work environment among team members by fostering open communication channels about concerns or suggestions
Online Boutique Owner
Self-Employed
05.2020 - 12.2022
- Company Overview: Online Boutique Owner
- Confer with customers to understand needs and complete purchase orders
- Photograph products for sale and post pictures online to increase visibility and display current product availability
- Resolve issues quickly through meticulous research and quick decision making
- Plan future business updates and direct daily operations
- Online Boutique Owner
Certified Wireless Specialist
The Revenue Optimization Company
10.2020 - 05.2021
- Gave information on the latest promotions and sales incentives to promote savings and drive sales
- Demonstrated and sold mobile devices to guests, displaying latest product features and capabilities
- Developed long-term relationships with repeat customers by building credibility in product ability and personal integrity through salesmanship
- Used on-site computer systems to access figures and documentation associated with available service plans
Direct Support Professional
Home Care PCA
Thibodaux, LA
01.2016 - 10.2020
- Track and report clients' progress based on observations and conversations
- Improved patient outlook and daily living through compassionate care
- Planned and prepared nutritious meals and snacks to meet special client diets such as diabetic, low sodium and high protein
- Checked mail, shopped for groceries, and handled bill payments
- Worked with patients and families to design meal, rehabilitation, and other plans for long-term success
Education
Certification - Real Estate Certification
Donaldson Real Estate
Baton Rouge, LAAssociate of Business Administration - Business Administration And Management
L.E. Fletcher Technical Community College
Schriever, LASkills
- Sales planning and strategy
- Issue resolution
- Product knowledge base
- Team leadership
- De-escalation skills
- Expertise in sales
- Cash management
- Shift scheduling
- Recruitment and hiring
Timeline
Store Manager
Spectrum
08.2025 - Current
Customer Service Representative
Spectrum
06.2024 - 05.2025
Assistant Store Manager
Spectrum
05.2024 - Current
Bridal Stylist
The Bridal Corner
05.2021 - 06.2024
Certified Wireless Specialist
The Revenue Optimization Company
10.2020 - 05.2021
Online Boutique Owner
Self-Employed
05.2020 - 12.2022
Direct Support Professional
Home Care PCA
01.2016 - 10.2020
Certification - Real Estate Certification
Donaldson Real Estate
Associate of Business Administration - Business Administration And Management
L.E. Fletcher Technical Community College