Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alexis Jones

Carthage,TN

Summary

Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Higginbotham Insurance Agency
Lebanon, TN
01.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Responded to customer requests for products, services, and company information.

Part Time Nanny

Jada Padgett
Carthage, TN
05.2021 - Current
  • Played games, worked on puzzles, and read books to young children.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Built positive and nurturing environments to support child social and emotional growth.

Receptionist

SJNMR
Mount Juliet, TN
09.2023 - 01.2024
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.

Education

Massage Therapy

Genesis Career College - Cookeville
Cookeville, TN
06.2021

High School Diploma -

Red Boiling Springs High School
Macon, TN
05.2019

Skills

  • Bookkeeping
  • File Management
  • Data Entry
  • Scheduling
  • Customer and Client Relations
  • Telephone Skills
  • Greeting and Seating Clients
  • Organization Skills

Timeline

Customer Service Representative

Higginbotham Insurance Agency
01.2024 - Current

Receptionist

SJNMR
09.2023 - 01.2024

Part Time Nanny

Jada Padgett
05.2021 - Current

Massage Therapy

Genesis Career College - Cookeville

High School Diploma -

Red Boiling Springs High School
Alexis Jones