Alexis Jones
Akron
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
6
6
years of professional experience
Work History
Operations Supervisor
FirstEnergy
03.2021 - Current
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Increased customer satisfaction by actively addressing concerns and ensuring timely resolutions.
- Built a high-performance culture by recruiting top talent and promoting professional development opportunities for staff members.
- Participated in the recruitment process to identify top talent for call center positions, ensuring a strong foundation for continued success.
- Enhanced team performance by conducting regular training sessions and motivating agents to achieve their targets.
- Evaluated individual agent performance regularly, identifying areas for improvement and creating targeted action plans accordingly.
Customer Service Representative
Verizon
10.2018 - 03.2021
- Managed high-volume call center environments, maintaining professionalism under pressure and ensuring efficient issue resolution.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Increased customer satisfaction by implementing effective call center strategies and providing timely solutions to customer concerns.
- Developed strong relationships with clients through excellent communication skills and problem-solving abilities, leading to increased trust in our services.
Education
High School Diploma -
John R Buchtel CLC
1040 Copley Rd, Akron, OH 4432005-2018
Skills
Strong leadership
Clear communication,
Ability to resolve conflict
Strong Integrity
Management
Quality assurance
Timeline
Operations Supervisor
FirstEnergy
03.2021 - Current
Customer Service Representative
Verizon
10.2018 - 03.2021
High School Diploma -
John R Buchtel CLC
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