Alexis Jones
Akron,OH
Summary
Dynamic and results-oriented professional with extensive experience in customer service roles at FirstEnergy and Verizon. Excelled in building customer relationships and enhancing satisfaction through strategic thinking and adaptability. Demonstrated proficiency in active listening and upselling, significantly contributing to client retention and sales growth. Renowned for integrity and flexibility, consistently exceeding employer expectations.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
FirstEnergy
Akron, OH
07.2020 - Current
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Answered customer inquiries and provided accurate information regarding products and services.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Answered customer inquiries via phone, email, and chat.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Provided exceptional customer service to ensure customer satisfaction.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Customer Service
Verizon
Akron, OH
10.2017 - 07.2020
- Offered product and service consultations and employed upselling techniques.
- Developed relationships with customers by providing excellent customer service.
- Maximized market share by working with clients and building relationships.
- Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Drove sales through development of successful promotional strategies and product placement.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Produced sales documents, finalized deals and filed records.
Education
High School Diploma -
Towpath Trail Highschool
06-2019
Skills
- High level of integrity
- Active listening
- Adaptability
- Flexibility
- Dependable
- Strategic thinking
Timeline
Customer Service Representative
FirstEnergy
07.2020 - Current
Customer Service
Verizon
10.2017 - 07.2020
High School Diploma -
Towpath Trail Highschool