Charlie Trevino
Fresno,CA
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
25
25
years of professional experience
Work History
Customer Service Representative
Kohls Department Store
Fresno, California
09.2022 - Current
- Answered customer inquiries via phone, email, and in person
- Performed administrative tasks such as filing paperwork,and generating reports.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
Supervisor of Operations
Sam's janitorial and sanitation
Fresno, California
06.2011 - 07.2020
- Developed and implemented policies and procedures for efficient workflow.
- Monitored employee productivity levels to identify areas for improvement or additional resources needed.
- Coordinated with each department to ensure smooth flow of work processes and communication.
Security Officer/ Security Cashier
Chiqitos nite club
Fresno
03.2000 - 06.2010
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
Education
A+ Certification -
Fresno City College
Fresno, CA05-2008
High School Diploma -
C.l Mc Lane
Fresno06-1992
Skills
- Scheduling
- Complaint resolution
- Service upselling
- Very observant
- Conflict de-escalation
- Entrance control
- Screening wands
- Alarm monitoring
- Surveillance
- Access control
- Superior customer service
- High level of integrity
- Incident reporting
- Asset protection
- Crime prevention
- Interior and exterior patrol
- Threat assessment
- Crime prevention methods
- Electronic surveillance
- Premises patrol
- Arrest procedures
- Metal detector operation
- Identification verification
- Stationary surveillance
- Visitor tracking
- Detail-oriented
Timeline
Customer Service Representative
Kohls Department Store
09.2022 - Current
Supervisor of Operations
Sam's janitorial and sanitation
06.2011 - 07.2020
Security Officer/ Security Cashier
Chiqitos nite club
03.2000 - 06.2010
A+ Certification -
Fresno City College
High School Diploma -
C.l Mc Lane