Alexis Kachel
Charlotte,NC
Summary
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
14
14
years of professional experience
1
1
Language
Work History
Field Service Technician
Akkodis Inc
08.2022 - 11.2023
- Quality controlled BD (Beckton Dickinson) Alaris medical equipment for hospital use after remediation
- Made sure vaccinations are up to date with hospital credentialing systems
- Enhanced equipment performance by conducting thorough preventive maintenance on 100 biomedical devices each day.
- Installed, calibrated and monitored BD Alaris devices
OneIT Desktop Support/Tech Assistant
University of North Carolina at Charlotte
09.2019 - 08.2022
- Communicate with customers to understand their technical problems
- Troubleshoot and research possible for cause for software/hardware problems
- Managed approximately 20 IT issues per day from customers
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Used JAMF to deploy and maintain MacOS environment
- Used SCCM to deploy and maintain Windows environment
NMCI Field Services Technician
Apex Systems Inc
05.2017 - 09.2018
- Provided direct desk-side support to customers, troubleshoots and repairs IT devices
- Supported more than 2500 users, supporting U.S Navy on NMCI Network (Navy Marine Corps Intranet)
- Used HP Service Manager as ticking application
- Utilized Active Directory to administrate users accounts and computers.
System Technician
Universal Solutions Initiative
11.2015 - 04.2016
- First tier Information Technology support for Challenger Elementary
- Troubleshoots, Inventory, Fixes and Admin support for over 500 students and teacher laptops
- Troubleshoots, fixes and escalated to tier two support if needed.
- Streamlined IT repair by 10% by readily having IT equipment for teacher and school needs
Digital Network Exploitation Analyst
U.S. Army
04.2010 - 10.2014
- Performed Intelligence analysis on adversary networks and conducted operations in support of National Intelligence Requirements
- Researched and developed operations against targets of high national intelligence priority
- Develop innovative techniques and tools to collect, analyze, and exploit digital data from various sources
- Presented 50 findings from digital network exploitation analyses to senior leadership, informing strategic decision-making processes.
Signals Intelligence Analyst
U.S. Army
04.2010 - 10.2014
- Provided analysis reporting in support of key intelligence items of interest to both US national and allied country leaders, decision makers, and commanders
- Prepared 200 technical and tactical intelligence reports.
Education
No Degree - Information Tech
University of North Carolina At Charlotte
Charlotte, NC08.2025
Skills
- Troubleshooting and repair
- ITIL Processes
- Field Repairs
- Equipment Troubleshooting
- Proficient in JAMF
- Customer Service
- Remote Support
- Windows administration
- Data Backup and Recovery
- IT Asset Management
- Help Desk Support
- Hardware Installation
- Software Installation
- Network configuration
- Hardware upgrades
- System diagnostics
- Network Administration
- MS Office
- And more
Languages
Japanese
Elementary
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeContract WorkLocation Preference
RemoteOn-SiteHybridImportant To Me
4-day work weekCompany CultureQuote
Judge a man by his questions rather than his answers.
Voltaire
Software
JAMF
SSCM
MacOS
Windows OS
Timeline
Field Service Technician
Akkodis Inc
08.2022 - 11.2023
OneIT Desktop Support/Tech Assistant
University of North Carolina at Charlotte
09.2019 - 08.2022
NMCI Field Services Technician
Apex Systems Inc
05.2017 - 09.2018
System Technician
Universal Solutions Initiative
11.2015 - 04.2016
Digital Network Exploitation Analyst
U.S. Army
04.2010 - 10.2014
Signals Intelligence Analyst
U.S. Army
04.2010 - 10.2014
No Degree - Information Tech
University of North Carolina At Charlotte