ALEXIS KEELY
Austin,TX
Summary
Experienced Service Writer with success in assisting with daily business operations in automotive repair. Talented in providing customers accurate delivery and cost estimates through communication with insurance providers and vendors. Adept in processing warranty claims with insurance companies and requesting customer approval before providing service. Extensive company training in steering and suspension, brakes, engine repair, maintenance services, starting and charging systems and heating and cooling
Overview
28
28
years of professional experience
Work History
Service writer
Rising Sun Automotive
07.2023 - 02.2025
- Customer service
- Order parts and manage returns
- Cross-trained and backed up other customer service managers.
- Promptly responded to inquiries and requests from prospective customers.
- Maintain stock room and inventory
- Manage 8 bay shop and employees
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints
- Logged work orders and change orders into Tekmetric database to track job status.
Service Manager/writer
Firestone Tire
10.2022 - 07.2023
- Monitored team performance
- Met with customers to discuss service needs and develop effective and practical solutions.
- Hired, trained and supervised team of service staff members to meet goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Negotiated with vendors to secure best prices for parts and supplies.
- Resolved customer complaints in professional and timely manner.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Cultivated positive rapport with fellow employees
- Opened and closed location and monitored shift changes
- Check customers in, generate estimates, order parts, inventory control
Order entry
Arnold Oil Co.
02.2020 - 10.2022
- Assist dispatch of delivery orders
- Manage national accounts
- Inventory
- Manage battery warranties
- Assist warehouse manager with all duties
Service Writer/Retail Sales/Manager of Tire Services/Account Manager/Service Manager
Firestone Tire and Service
04.1997 - 01.2020
- Retail sales/ service writer
- Generate estimates on vehicle repairs and order parts
- Oversee inventory stock levels and ordering
- Oversee commercial account procedures
- Accounts payables/ receivables, collections among 20 + regional stores
- Assist district management with inventory
- Service Manager supervising 6-10 mechanics
Education
Associates Degree - Anthropology
Texas State University
San Marcos, TX01.2004
Associates Degree - Anthropology
Austin Community College
Austin, TX01.2000
Skills
- Detail oriented, multi-tasking
- Tekmetric, Mitchell, All data, Identifix expertise
- Work order processing
- Cost estimates
- Communicating with clients
- Warranty claims processing
- Strong organization
- Customer service
- Estimating
Timeline
Service writer
Rising Sun Automotive
07.2023 - 02.2025
Service Manager/writer
Firestone Tire
10.2022 - 07.2023
Order entry
Arnold Oil Co.
02.2020 - 10.2022
Service Writer/Retail Sales/Manager of Tire Services/Account Manager/Service Manager
Firestone Tire and Service
04.1997 - 01.2020
Associates Degree - Anthropology
Austin Community College
Associates Degree - Anthropology
Texas State University