Summary
Overview
Work History
Education
Skills
Timeline
Generic

Robert Redifer

Tigard

Summary

Dynamic and customer-focused Service Writer with over three years of experience in high-volume automotive service environments. Proven ability to build trust with clients, accurately document service needs, and coordinate effectively with technicians to ensure timely, high-quality repairs. Strong problem-solving skills, a commitment to continuous learning, and exceptional communication abilities thrive in fast-paced, team-oriented settings. Eager to contribute to team success, drive positive results, and embrace new challenges that align with organizational objectives.

Overview

8
8
years of professional experience

Work History

Service Writer

Infiniti / Kia
07.2023 - Current
  • Managed daily customer interactions, prepared service orders and explained repair recommendations
  • Maintained repair orders, warranties, and service recommendations
  • Built strong customer relationships resulting in repeat business
  • Assisted customers in understanding service options and recommendations.
  • Managed service appointments and communicated effectively with technicians.

Facilities Support (Contract)

Lam Research
08.2022 - 12.2022
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.

Body Shop Parts Runner

Landmark Ford
01.2023 - 06.2023
  • Coordinated delivery of parts to various departments, ensuring timely availability for operations.
  • Maintained clean and organized work areas to support efficient workflow processes.
  • Setup up bays for the techs parts

Technician Support / Service Coordinator

Caliber Collision
01.2018 - 01.2019
  • Washed vehicles with technicians with car maintenance and preparation
  • Supported smooth workflow by helping with shop tasks
  • Communicated with team members to ensure cars were efficiently

Education

High School Diploma -

Tualatin High School
01.2015

Skills

  • Automotive Service Writing & Documentation
  • Customer Relationship Management
  • Multi-Tasking & High–Volume, Workflow Management
  • Team Collaboration & Communication
  • Conflict Resolution & Customer Care
  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Flexible and adaptable
  • Time management
  • Multitasking
  • Computer skills

Timeline

Service Writer

Infiniti / Kia
07.2023 - Current

Body Shop Parts Runner

Landmark Ford
01.2023 - 06.2023

Facilities Support (Contract)

Lam Research
08.2022 - 12.2022

Technician Support / Service Coordinator

Caliber Collision
01.2018 - 01.2019

High School Diploma -

Tualatin High School