Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mariano J. Silva

Highlands Ranch,CO

Summary

Bilingual (English/Spanish) automotive service professional with a proven record in service writing, customer relations, and workflow coordination. Skilled in communicating repair needs clearly, preparing accurate estimates, and ensuring efficient vehicle servicing. Known for delivering exceptional customer service, building long-term client relationships, and collaborating effectively with technicians to meet service timelines and quality standards.

Overview

13
13
years of professional experience

Work History

Service Writer

Great Lakes Marine
05.2022 - Current
  • Welcome customers, document service concerns, and prepare accurate repair orders.
  • Provide detailed estimates, secure customer approval, and explain completed work in clear terms.
  • Coordinate with technicians to ensure timely and accurate completion of repairs.
  • Manage parts ordering, inventory tracking, and service documentation.

Security Guard / Valet

King Cole Condominium
01.2020 - 01.2022
  • Delivered top-tier guest service while maintaining safety protocols.
  • Investigated and documented resident issues, ensuring prompt resolution.
  • Provided secure, efficient valet services and assisted emergency responders when needed.

General Service Associate

Fontainebleau Miami Beach Hotel
01.2015 - 01.2020
  • Provided high-level guest service, including valet operations and customer assistance.
  • Maintained accurate guest records to ensure service consistency and satisfaction.

Stockroom Leader (Night Shift)

Ross Stores
01.2013 - 01.2015
  • Oversaw inventory control and night operations.
  • Supervised and trained staff, ensuring accuracy in product stocking.

Store Clerk

Walmart
01.2013 - 01.2014
  • Stocked merchandise, managed inventory, and assisted customers with product inquiries.
  • Maintained organized and clean store displays.

Education

Automotive Technology

Universal Technical Institute
01.2016

Diploma - undefined

Osceola High School
01.2009

Skills

  • Service Writing & Repair Order Management
  • Customer Relations & Retention
  • Scheduling & Workflow Coordination
  • Automotive Systems Knowledge
  • Multilingual Communication (English & Spanish)
  • Detailed Documentation & Recordkeeping
  • Problem Resolution & Complaint Handling
  • Cross-Department Collaboration

Timeline

Service Writer

Great Lakes Marine
05.2022 - Current

Security Guard / Valet

King Cole Condominium
01.2020 - 01.2022

General Service Associate

Fontainebleau Miami Beach Hotel
01.2015 - 01.2020

Stockroom Leader (Night Shift)

Ross Stores
01.2013 - 01.2015

Store Clerk

Walmart
01.2013 - 01.2014

Diploma - undefined

Osceola High School

Automotive Technology

Universal Technical Institute

Similar Profiles

CREATE PROFILE