ALEXIS KOON
Greensboro,NC
Summary
Results-oriented and collaborative call center professional with a proven track record of self-motivation and exceptional teamwork. Possesses robust organizational and interpersonal skills, consistently delivering tasks independently within stringent timelines. Proficient in Microsoft Office applications and adept at navigating multiple programs across various operating systems, Demonstrates excellent PC skills and effectively engages within the business community.
Overview
6
6
years of professional experience
Work History
Math Teacher Assistant
College Prep Leadership Academy
08.2023 - Current
- Enhanced student understanding by using various teaching methods tailored to individual learning styles.
- Increased retention rates through engaging and well-structured lessons that addressed diverse learning needs.
- Streamlined grading process, providing timely feedback on assignments and assessments to improve student outcomes.
- Developed strong rapport with students and parents, facilitating open communication and fostering a supportive learning environment.
Contact Center Representative
TD BANK
01.2023 - 06.2023
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
Eligibility Specialist I
DEPARTMENT OF SOCIAL, DSS
06.2022 - 09.2022
- Evaluates and verifies information and assesses the validity of customer documentation; applies federal, state, and county policies and procedures within prescribed time frames with a minimal number of errors, overdue applications, and case re-determinations
- Coordinates with other programs to ensure proper processing
- Documents case findings within established timeframes accurately to reflect customer's situation and to substantiate verification of all eligibility factors; initiates and updates data in multiple computer systems accurately (Compass and NC FAST).
Customer Service Specialist
ROUNDPOINT MORTGAGE COMPANY
12.2020 - 09.2021
- Defined repayment terms to consumers and educated on default consequences
- Adhere to Round Point's (obsessive) commitment to compliance
- Wrote and disbursed mortgage payo letters
- Escrow analysis review
- Efficiently navigate through multiple servicing related systems and platforms
- Serve as the communication channel between customers and the organization at large.
Biomedical Technician/Administrative Assistant Associate
GRIFOLS BIOMAT PLASMA CENTER
05.2019 - 01.2020
- Answered phone calls and emails to provide information, resulting in effective business correspondence
- Provided secretarial and office management support while building cooperative working relationships
- Inventoried and ordered supplies for office
- At all times follow Standard Operating Procedures, and responsible for remaining current regarding SOP changes
- Identify and screen donors by reviewing medical records and logs and evaluate the donor as to suitability
- Screening includes asking health related questions and referring to medical sta when necessary; taking vital signs (blood pressure, pulse and temperature), performing fingerstick (HCT &Total Protein), and reviewing results using the applicable donor management system
- Maintain donor confidentiality at all times in all areas.
Loan Processor
SHEFFIELD FINANCIAL CORP
03.2019 - 05.2019
- Evaluated small business and commercial loans for approval
- Evaluated financial statements and contacted institutions and customers to clarify details
- Maintained a fast-paced schedule by continuously providing satisfactory turnaround times
- Verifying loans for approval.
Tier 1 Technical Support Advisor
KELLY SERVICES
06.2018 - 12.2018
- Applied exceptional skills in communication and conflict-resolution to improve decision-making process
- Troubleshoot customer product (iPhone, ipad, ipod, MacBook)
- Meeting average handle time requirements for the program
- Maintaining the highest standards of quality
- Guaranteeing customer satisfaction for every interaction
- At all times follow Standard Operating Procedures, and responsible for remaining current regarding SOP changes
- Identify and screen donors by reviewing medical records and logs and evaluate the donor as to suitability
- Screening includes asking health related questions and referring to medical sta when necessary; taking vital signs (blood pressure, pulse and temperature), performing fingerstick (HCT.
Education
BACHELOR DEGREE: BUSINESS ADMINISTRATION -
Strayer University
09.2023
Skills
- Data Entry Excellent
- Upselling Products and Services
- Verbal and Written Communication
- Customer Service
- Creative Problem Solving
- CRM Software
- Order and Refund Processing
- Multitasking and Prioritization
- Analytical Abilities
- Payment Processing
- Mathematical Skill
Timeline
Math Teacher Assistant
College Prep Leadership Academy
08.2023 - Current
Contact Center Representative
TD BANK
01.2023 - 06.2023
Eligibility Specialist I
DEPARTMENT OF SOCIAL, DSS
06.2022 - 09.2022
Customer Service Specialist
ROUNDPOINT MORTGAGE COMPANY
12.2020 - 09.2021
Biomedical Technician/Administrative Assistant Associate
GRIFOLS BIOMAT PLASMA CENTER
05.2019 - 01.2020
Loan Processor
SHEFFIELD FINANCIAL CORP
03.2019 - 05.2019
Tier 1 Technical Support Advisor
KELLY SERVICES
06.2018 - 12.2018
BACHELOR DEGREE: BUSINESS ADMINISTRATION -
Strayer University
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