Summary
Overview
Work History
Education
Skills
Timeline

Alexis Kruser

Hazel Green,WI

Summary

A dynamic and reliable professional with a proven track record in the hospitality industry, I have excelled in creating memorable guest experiences by leveraging strong multitasking abilities and exceptional customer service skills. Many of these skills come from growing up in a family business in Hazel Green, Wisconsin. My family no longer owns that business, yet are still very active in working there day to day. That business is in a small town, about 1,200 people. Not only is my family and I still apart of the business, but we have been a big part of the community as well, from large Church events to helping a community member in need.

Overview

2
2
years of professional experience

Work History

Bartender

Madison's
06.2024 - 12.2024
  • Served 50-150 guests during special events, nights, and weekends, up to hundreds of expected or unexpected guests and last-minute walk-in large groups.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness and cleanliness for each shift.
  • Managed cash handling duties responsibly, ensuring an accurate deposit at the end of each shift, and a balance of $300 in the cash drawer upon opening and closing procedures.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Kept bar presentable and well-stocked to meet customer and coworker needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Kept wait times for drinks under the standard 3-5 minutes by efficiently managing the bar area and prioritizing orders.
  • Trained new bartenders on drink preparation, special craft cocktail menu, product promotion, garnish preparation, and sanitation protocol.

Bartender

Galena Taphouse
10.2023 - 06.2024
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Maintained daily $250 cash bank and stocked service bar to prepare for operation.
  • Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.

Server

Millenium Marine
03.2023 - 10.2023
  • Cultivated warm relationships with regular customers.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure delivery of orders within 15 minute window, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, condiments, napkins, polish cups and roll silverware, etc.

Education

High School Diploma -

Southwestern High School, Hazel Green, WI
05.2016
  • Awarded Business Award
  • Awarded Most Improved Player in Gymnastics
  • Awarded Art Award
  • Extracurricular Activities: Gymnastics

REFERENCES

Sierra Downing 1-815-990-8905

Rita Rodriguez 1-815-281-2199

Skills

  • Strong multitasking
  • Customer Service
  • Highly reliable
  • Clear and effective communication
  • Patience and Tolerance
  • Engaging personality
  • Cleanliness and hygiene
  • Customer service expertise
  • Organizational ability
  • Receiving support

Timeline

Bartender - Madison's
06.2024 - 12.2024
Bartender - Galena Taphouse
10.2023 - 06.2024
Server - Millenium Marine
03.2023 - 10.2023
Southwestern High School - High School Diploma,

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Alexis Kruser