Alexis Kuykendall
Memphis,TN
Summary
Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.
Overview
8
8
years of professional experience
Work History
Medical Receptionist
Medline
Southaven
12.2022 - Current
- Performed data entry tasks related to billing and collections procedures
- Assisted with filing of medical records and documents, maintaining accurate electronic files
- Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints
- Ordered office supplies as needed to maintain inventory levels
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
Outbound Call Center Agent
Broadpath-Remote
Tucson, Arizona
10.2019 - 02.2020
- Maintained records of customer interactions, transactions, comments and complaints
- Maintained updated knowledge of product features, benefits, pricing plans and warranties offered by the company
- Upsold products when appropriate to meet customer needs
- Remained current on changes or updates in products or services offered by the company
- Researched complex problems encountered during outbound calls and identified solutions quickly.
Inbound Call Center Representative
Kelly Services- Remote
Troy, MI
01.2017 - 04.2018
- Assessed customer needs and provided solutions to resolve their issues in a timely manner
- Identified and escalated priority issues as needed
- Listened attentively to customer concerns and provided appropriate solutions within the time limits
- Adhered to all company policies and procedures when dealing with customers
- Developed strong relationships with customers through effective communication skills
- Ensured compliance with applicable laws and regulations related to customer service activities.
Customer Service Representative
Maxwell Health- Remote
Boston, Massachusetts
12.2016 - 11.2017
- Performed administrative tasks such as filing paperwork, updating databases and generating reports
- Provided accurate information about products and services to customers
- Gathered customer feedback through surveys and used the data to improve customer service
- Resolved complex problems by working with other departments to provide solutions that meet customer needs
- Answered customer inquiries and provided accurate information regarding products and services
- Developed positive relationships with customers through friendly interactions.
Education
High School Diploma -
Madison S. Palmer High School
Marks, MS05.2015
Skills
- Payment Collection
- Medical Billing
- Mail Management
- Medical Terminology
- HIPAA Compliance
- Insurance Verification
- Patient Relations
- Product Knowledge
- Paperwork Processing
- Scheduling
- Data Entry
- Call Management
- Data Collection
- Goal-Oriented
- CRM Software
- Salesforce
- Customer Relationship Building
Training
- Workforce Management
- Customer Service
- Outbound Calling
- Script Reading
Timeline
Medical Receptionist
Medline
12.2022 - Current
Outbound Call Center Agent
Broadpath-Remote
10.2019 - 02.2020
Inbound Call Center Representative
Kelly Services- Remote
01.2017 - 04.2018
Customer Service Representative
Maxwell Health- Remote
12.2016 - 11.2017
High School Diploma -
Madison S. Palmer High School