Kierra Key
Louisville,KY
Summary
Compassionate and organized medical receptionist with over four years of experience in patient care. Skilled in managing high call volumes and maintaining accurate patient records, ensuring compliance with HIPAA regulations. Dedicated to fostering positive patient relationships and improving overall clinic efficiency.
Overview
10
10
years of professional experience
Work History
Medical Receptionist
UofL Physicians
Louisville, KY
10.2022 - Current
- Managed patient scheduling using electronic health record systems to streamline appointment processes.
- Coordinated insurance verifications and pre-authorizations, ensuring compliance with medical billing practices.
- Assisted in maintaining accurate patient records, enhancing data integrity and retrieval efficiency.
- Trained new staff on office procedures and software applications to improve operational effectiveness.
- Developed and implemented patient communication protocols, increasing satisfaction and reducing wait times.
- Oversaw front desk operations, ensuring seamless workflow and exceptional customer service delivery.
- Collaborated with medical staff to optimize patient flow and enhance overall clinic efficiency.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
- Supported patient care by scheduling appointments to accommodate urgent health needs.
- Increased patient satisfaction by answering inquiries with empathy and professionalism.
- Facilitated smooth check-in process, ensuring all necessary paperwork was completed promptly.
- Enhanced patient experience by maintaining clean, organized reception area.
- Supported positive patient experience by offering assistance with filling out health forms.
- Managed patient appointments efficiently, reducing wait times significantly.
- Fostered welcoming environment, greeting patients warmly upon arrival.
- Reduced administrative errors by consistently verifying insurance information.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained payments from patients and scanned identification and insurance cards.
- Received and routed laboratory results to correct clinical staff members.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Answered phone calls and messages for Six-physicians Family medical facility, scheduling appointments, and handling patient inquiries.
Server and Host
Christi's Cafe
Louisville, KY
09.2016 - Current
- Provided exceptional customer service, ensuring a welcoming atmosphere for all patrons.
- Maintained cleanliness and organization of dining area, enhancing overall guest experience.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Trained new team members on menu offerings and service protocols for improved efficiency.
- Assisted in managing inventory levels, reducing waste through effective stock rotation practices.
- Developed and implemented upselling techniques, contributing to increased revenue per table.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Improved dining experience by providing prompt, attentive service to guests.
- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
Education
High School Diploma -
Valley High School
Louisville, KY06.2019
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Patient scheduling
- Patient registration
- Microsoft office
- HIPAA compliance
- Appointment setting
- Insurance verification
- HIPAA guidelines
- Appointment management
- Payment collection
- Reminder calls
- Patient relations
- Records management
- Letter preparation
- Workflow optimization
- Referral verification
- Medical office administration
- Documentation
- Mail management
- Medical office procedures
- Insurance claims
- Patient callbacks
- Co-payment collection
- Insurance verifications
- Billing support
- Petty cash management
- Problem-solving
- Computer proficiency
- Cash handling
- Collaboration and teamwork
- Time management
- Critical thinking
- Organization and time management
- Data entry
- Adaptable and flexible
- Documentation and recordkeeping
- Payment scheduling and collection
- Patient referral
- Relationship building
- Flexible schedule
- Payment plan options
Timeline
Medical Receptionist
UofL Physicians
10.2022 - Current
Server and Host
Christi's Cafe
09.2016 - Current
High School Diploma -
Valley High School