Beth Davidson
Opelika,AL
Summary
Accomplished Medical Receptionist with expertise in front desk operations and electronic medical records at Community Hospital. Enhanced clinic flow by optimizing appointment scheduling and insurance verification. Fostered patient trust through compassionate service and collaboration with medical staff, reducing no-shows by 20%. Proficient in maintaining confidentiality and ensuring data accuracy. Seeking to transition into new field, leveraging skills developed in fast-paced medical office environment. Excel at managing patient interactions, scheduling, and administrative tasks with efficiency and professionalism. Dedicated to providing exceptional service and contributing to positive team dynamic in new role.
Overview
2026
2026
years of professional experience
Work History
Medical Receptionist
Community Hospital
Tallassee, AL
11.2022 - Current
- Greeted patients and answered phone inquiries to enhance customer service experience.
- Scheduled appointments and maintained patient records using electronic health record systems.
- Managed patient check-in and check-out processes for efficient workflow.
- Collected and verified patient information to ensure accuracy before appointments.
- Managed patient scheduling and appointment coordination to optimize clinic flow.
- Processed insurance verification and pre-authorization requests to ensure coverage accuracy.
- Assisted patients with inquiries, providing information about services and procedures.
- Collaborated with medical staff to streamline communication and improve patient care processes.
- Monitored office supplies inventory, ordering necessary materials to support daily operations.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Fostered welcoming environment, greeting patients warmly upon arrival.
- Facilitated smooth check-in process, ensuring all necessary paperwork was completed promptly.
- Performed various administrative tasks by filing, copying and faxing documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared and processed patient referrals and transfer requests.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Drug Screener
East Alabama Health
Opelika, AL
2019 - 2022
- Administered drug tests in compliance with regulatory standards and protocols.
- Maintained accurate records of test results and participant information.
- Ensured proper handling and storage of samples to preserve integrity.
- Trained new staff on testing procedures and safety protocols.
- Collaborated with healthcare professionals to address testing inquiries and concerns.
- Streamlined sample collection processes, improving efficiency and accuracy.
- Delivered timely reports to employers or designated parties as required by law or policy, upholding client trust and confidence in our services.
- Ensured compliance with federal and state regulations through meticulous record-keeping and documentation.
- Processed samples efficiently while adhering strictly to chain-of-custody procedures, helping maintain the integrity of collected data.
- Increased customer satisfaction with clear communication on drug test results and expectations.
- Managed inventory of testing supplies, maintaining adequate stock levels to meet demand while minimizing waste.
- Handled challenging situations with tact and diplomacy, working to resolve any client concerns or disputes that arose during the testing process.
Medical Receptionist
Dr. Thomas D. Bianchi
Tallassee, AL
2012 - 2019
- Managed patient scheduling and appointment coordination to optimize clinic flow.
- Processed insurance verification and pre-authorization requests to ensure coverage accuracy.
- Assisted patients with inquiries, providing information about services and procedures.
- Maintained electronic health records, ensuring data integrity and confidentiality compliance.
- Collaborated with medical staff to streamline communication and improve patient care processes.
- Trained new reception staff on operational procedures and software systems for efficiency.
- Monitored office supplies inventory, ordering necessary materials to support daily operations.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained current and accurate medical records for patients.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
Education
High School Diploma -
Opelika High School
Opelika, ALSkills
Front desk operations
Telephone etiquette
Appointment scheduling
Medical terminology
Patient registration
Insurance verification
Payment collection
Electronic medical records
Patient callbacks
Co-payment collection
Cash handling
Collaboration and teamwork
Patient referral
Calendar and appointment management
Medical records maintenance
Patient eligibility requirements
Customer service
Record processing
Inventory oversight
Mail management
Reminder calls
Referral verification
Payment scheduling and collection
Supply ordering
Timeline
Medical Receptionist
Community Hospital
11.2022 - Current
Drug Screener
East Alabama Health
2019 - 2022
Medical Receptionist
Dr. Thomas D. Bianchi
2012 - 2019
High School Diploma -
Opelika High School