Alexis Lane
Chicago,IL
Overview
3
3
years of professional experience
Work History
Store Manager
Starbucks
05.2023 - Current
- Established genuine and positive connections for customers and partners
- Created schedules using labor forecasting strategies and partner preferred hours.
- Improved organizational practices store wide to improve efficiency and cleanliness
- Coached partners to overcome opportunity and standard gaps throughout the store.
- Analyzed customer feedback and implemented strategies to improve customer experience.
Director of Restaurant Operations
Brokish Enterprises
03.2022 - 08.2022
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Created SOP, training manual, and recipe book for the first location that would be used throughout Brokish Enterprises.
Front of House Manager
Brokish Enterprises
11.2021 - 03.2022
- Prepared beverage and bakery products consistently and deliciously to the enjoyment of customers.
- Hiring and training front of house staff to excel at customer service, espresso drinks, product knowledge,
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Resolved guests complaints while maintaining a positive customer environment.
Baker
Brokish Enterprises
05.2021 - 09.2021
- Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
- Created new products and participated in QC of new products
Skills
- Customer Care
- Organizational Excellence
- Scheduling and Labor Forecasting
- Coaching and Development
- Clear Communication Skills
- Food Safety Management Certified
Timeline
Store Manager
Starbucks
05.2023 - Current
Director of Restaurant Operations
Brokish Enterprises
03.2022 - 08.2022
Front of House Manager
Brokish Enterprises
11.2021 - 03.2022
Baker
Brokish Enterprises
05.2021 - 09.2021