Alexis Ledezma Arriaga
San Diego,CA
Summary
Adapted to new challenges to meet manager expectations. Committed to delivering high-quality work in every task.
Overview
6
6
years of professional experience
Work History
Construction Flagger
RTL Traffic Control and Equipment Rentals
El Cajon, California
10.2023 - Current
- Implemented systematic organization strategies to keep work area clutter-free and functional.
- Investigated and addressed issues rapidly to ensure smooth operations and client retention.
- Coordinated installation of cones and barrels to effectively manage traffic flow and enhance safety during road construction activities.
- Configured and took down safety indicators to delineate safe work zones for crew personnel.
- Positioned safety signs, barricades, and cones strategically to alert motorists of potential hazards.
Customer Advocate
Safelite Autoglass
San Diego, CA
11.2022 - 09.2023
- Met and exceeded daily service quality and performance goals.
- Updated customer accounts with current personal and purchasing information.
- Engaged with customers to understand needs, resolve issues and answer product questions.
- Managed time by prioritizing workload and juggling multiple tasks simultaneously.
Detail Specialist
U-Haul
Poway, CA
07.2020 - 11.2022
- Performed exterior vehicle maintenance, including washing, waxing, and buffing, to ensure adherence to quality benchmarks.
- Performed comprehensive cleaning of vehicle interiors, including stain removal, carpet vacuuming, and surface washing to uphold professional standards.
- Performed maintenance and repairs on vehicles to ensure optimal performance for team and customer use.
Education
High School Diploma - Computer Engineering
Helix Charter High School
San Diego, CA06.2020
Skills
- Oversaw project planning processes to align resources with strategic objectives Guided teams in developing comprehensive work plans to enhance efficiency Championed initiatives that improved project delivery timelines
- Managed end-to-end order processing workflows to streamline delivery and enhance service efficiency
- Oversaw customer service operations to improve response times and service quality Developed training programs for staff to enhance customer interaction skills Implemented strategies to elevate customer satisfaction and loyalty
- Oversaw account updates to ensure data integrity and compliance with company standards Coordinated with cross-functional teams to implement improvements in account management systems Developed strategies to enhance user experience through effective account maintenance
- Implemented strategies to ensure customer service excellence and resolve inquiries effectively
- Led initiatives to develop comprehensive product education programs that increased team proficiency Oversaw training sessions to ensure alignment with product goals Collaborated with stakeholders to refine educational content and delivery methods
Timeline
Construction Flagger
RTL Traffic Control and Equipment Rentals
10.2023 - Current
Customer Advocate
Safelite Autoglass
11.2022 - 09.2023
Detail Specialist
U-Haul
07.2020 - 11.2022
High School Diploma - Computer Engineering
Helix Charter High School