Alexis Leitner
Bemidji,MN
Summary
Motivated and outgoing professional with a Bachelor's degree in Business (Marketing emphasis) and a minor in Psychology. Over four years of frontline customer service experience in a high-volume environment, with a proven ability to connect with people, solve problems, and drive satisfaction. Strong interpersonal and leadership skills make me a natural fit for sales roles where relationship-building and results matter.
Overview
6
6
years of professional experience
Work History
Bartender / Customer Service Specialist
Bemidji Green Mill
01.2019 - Current
- Built strong relationships with a diverse customer base, increasing repeat business and referrals
- Upsold premium beverages and menu items, demonstrating persuasive communication skills
- Trained and mentored new staff, promoting a team-oriented and sales-focused atmosphere
- Resolved customer concerns swiftly and professionally to ensure satisfaction and loyalty
Education
Bachelor of Business Administration - Marketing, Psychology
Bemidji State University
Bemidji, MNSkills
- Relationship building and communication
- Persuasive speaking and active listening
- Customer needs assessment and upselling
- Team leadership and collaboration
- Time management and adaptability
Accomplishments
- Improved team productivity with morale-boosting incentives.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Leadership & Activities
Captain, High School Tennis Team Captain, High School Hockey Team
Timeline
Bartender / Customer Service Specialist
Bemidji Green Mill
01.2019 - Current
Bachelor of Business Administration - Marketing, Psychology
Bemidji State University
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