Alexis Leon
Fort Worth
Summary
Experienced 911 Emergency Dispatcher known for exceptional problem-solving and teamwork abilities. Adept at prioritizing emergency calls and collaborating with law enforcement and emergency services to enhance response efficiency. Committed to maintaining high standards of situational awareness and communication under pressure. Extensive knowledge and skill set within the emergency services field.
Overview
9
9
years of professional experience
1
1
Certification
Work History
911 Emergency Dispatcher
Roanoke, TX Police Dept
Roanoke, TX
04.2025 - Current
- Received and assessed emergency calls to prioritize response efforts.
- Operated multi-line phone systems to manage incoming and outgoing communications.
- Coordinated with law enforcement and emergency services for efficient dispatching and appropriate delivery of needed services.
- Maintained accurate records of calls and responses in real-time databases.
- Provided critical information to first responders to ensure safety during operations.
- Monitored radio communications to relay updates and support field personnel.
- Implemented procedures to enhance call handling efficiency during peak hours.
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
911 Emergency Dispatcher
Rockford Fire Department
Rockford, IL
08.2019 - 03.2025
- Coordinated with law enforcement and emergency services for efficient dispatching.
- Assisted in training new dispatchers on protocols and system usage.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
- Managed over 30 officers at any given time, along with 11 fire stations just within the city of Rockford alone.
- Simultaneously managed multiple other fire departments alongside Rockford
- Head of MABAS Division 8 - managing TRT, HAZMAT, and dive teams for the region
Certified Patient Care Technician
Physicians Immediate Care
Rockford, IL
05.2019 - 08.2019
- Monitored patient vital signs and reported changes to nursing staff.
- Assisted in daily living activities, enhancing patient comfort and well-being.
- Maintained cleanliness and organization of patient care areas for optimal safety.
- Supported implementation of patient care plans through effective communication with healthcare team.
- Performed phlebotomy procedures on patients as needed
- Assisted in sterile procedures at the side of licensed physicians
- Performed drug tests and other screening diagnostic tests for employers
- Maintained up-to-date knowledge of best practices in patient care through participation in ongoing professional development opportunities.
Emergency Room Technician
SwedishAmerican Hospital
Rockford, IL
05.2018 - 05.2019
- Administered emergency care protocols to stabilize patients in critical conditions.
- Assisted medical staff with patient assessments and vital signs monitoring.
- Prepared and maintained medical equipment for diverse emergency situations.
- Collaborated with multidisciplinary teams to enhance patient outcomes and workflow efficiency.
- Trained new technicians on emergency procedures and hospital protocols.
- Implemented best practices for infection control, ensuring high standards of safety.
- Responded quickly and calmly to emergency situations, providing life-saving measures when necessary.
- Improved patient care by efficiently performing emergency room procedures such as wound dressing, splinting, and CPR.
- Assisted with resuscitation, CPR, and emergency airway procedures.
- Enhanced ER efficiency through proficient use of medical equipment like EKG machines, defibrillators, and vital sign monitors.
- Measured vital statistics, collected specimens for lab analysis and recorded data in appropriate medical records.
Emergency Room Technician
OSF St. Anthony Medical Center
Rockford, IL
11.2016 - 05.2019
- Administered emergency care protocols to stabilize patients in critical conditions.
- Assisted medical staff with patient assessments and vital signs monitoring.
- Prepared and maintained medical equipment for diverse emergency situations.
- Collaborated with multidisciplinary teams to enhance patient outcomes and workflow efficiency.
- Trained new technicians on emergency procedures and hospital protocols.
- Implemented best practices for infection control, ensuring high standards of safety.
- Improved patient care by efficiently performing emergency room procedures such as wound dressing, splinting, and CPR.
- Assisted with resuscitation, CPR, and emergency airway procedures.
- Demonstrated adaptability in fast-paced environments by managing multiple tasks simultaneously while maintaining high levels of accuracy under pressure.
- Collected basic samples, labeled specimens properly, and transferred to laboratory for testing.
- Enhanced ER efficiency through proficient use of medical equipment like EKG machines, defibrillators, and vital sign monitors.
Education
No Degree - Pre-Nursing Studies
Rock Valley College
Rockford, ILHigh School Diploma -
Byron High School
Byron05-2015
Skills
- Patience and tolerance
- Memory retention
- Prioritization
- Situational awareness
- Typing speed
- Information gathering
- Geographical expertise
- Problem-solving
- Critical thinking
- Teamwork and collaboration
Accomplishments
Multiple letters of commendation for scenarios handled available upon request.
Certification
- EMD - Emergency Medical Dispatch
- EFD - Emergency Fire Dispatch
- EPD - Emergency Police Dispatch
- Basic TCOLE License
- CPR - American Heart Association
- IDPH EMD Licensure
- TCIC/NCIC
- CJIS
Timeline
911 Emergency Dispatcher
Roanoke, TX Police Dept
04.2025 - Current
911 Emergency Dispatcher
Rockford Fire Department
08.2019 - 03.2025
Certified Patient Care Technician
Physicians Immediate Care
05.2019 - 08.2019
Emergency Room Technician
SwedishAmerican Hospital
05.2018 - 05.2019
Emergency Room Technician
OSF St. Anthony Medical Center
11.2016 - 05.2019
No Degree - Pre-Nursing Studies
Rock Valley College
High School Diploma -
Byron High School