Alexis Lequia
Chippewa Falls,WI
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Mason Companies
02.2022 - 01.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Assisted Living Caregiver
Midwest Gratus
01.2021 - 12.2021
- Enhanced residents'' quality of life by providing compassionate and attentive care in daily tasks.
- Assisted clients with personal hygiene, promoting dignity and maintaining a clean environment for their comfort.
- Provided emotional support and companionship, contributing to a positive living atmosphere for all residents.
- Facilitated group activities that encouraged social interaction among residents, fostering lasting friendships and community bonds.
- Participated in the development of individualized care plans, addressing specific needs and preferences of each resident.
Stylist Sales Associate
Maurices
01.2020 - 03.2020
- Increased client satisfaction by providing personalized styling advice and product recommendations.
- Enhanced store sales by skillfully cross-selling and upselling related products to clients based on their needs and preferences.
- Collaborated with team members to create visually appealing merchandise displays, resulting in increased store traffic and sales.
- Stayed current on the latest fashion trends, allowing for accurate trend forecasting and relevant styling suggestions.
- Assisted clients in selecting outfits for special events, ensuring they looked and felt their best.
Cashier
Walmart
07.2019 - 01.2020
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
High School Diploma -
IForward Online Charter School
Grantsburg, WI05.2021
Skills
- Account Updating
- Product Knowledge
- Information Security
- Payment Processing
- Product and Service Solutions
- Customer Service
- Order Processing
- Problem Resolution
- Problem-Solving Abilities
- Reading Comprehension
- Service Upselling
- Professional Telephone Demeanor
Timeline
Customer Service Representative
Mason Companies
02.2022 - 01.2024
Assisted Living Caregiver
Midwest Gratus
01.2021 - 12.2021
Stylist Sales Associate
Maurices
01.2020 - 03.2020
Cashier
Walmart
07.2019 - 01.2020
High School Diploma -
IForward Online Charter School
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