Alexis Long
Atlanta,GA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Westpark Communications
08.2024 - 02.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Care Specialist
GoDaddy
02.2022 - 08.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Verified accuracy of customer account information and updated when necessary.
- Took ownership of customers issues to follow problems through to resolution.
- Provided customers with detailed information on company products, services and materials.
Fraud Specialist
Advanced Call Center Technologies LLC
07.2019 - 08.2021
- Improved customer trust by promptly addressing and resolving reported instances of fraud.
- Conducted thorough investigations into suspected fraudulent activities, resulting in timely resolution of cases.
- Reduced instances of fraud by implementing comprehensive detection and prevention strategies.
- Maintained detailed records of all detected fraud incidents for future reference and analysis.
Education
No Degree - Pre Nursing
Northeast State Community College
Blountville, TNHigh School Diploma -
Science Hill High School
Johnson City, TN05-2016
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Relationship building
- Computer proficiency
Timeline
Customer Service Representative
Westpark Communications
08.2024 - 02.2025
Customer Care Specialist
GoDaddy
02.2022 - 08.2022
Fraud Specialist
Advanced Call Center Technologies LLC
07.2019 - 08.2021
No Degree - Pre Nursing
Northeast State Community College
High School Diploma -
Science Hill High School
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