Alexis Lopez
Mission,TX
Summary
Developed excellent customer service and communication skills in fast-paced retail environment. Skilled in problem-solving and managing customer interactions efficiently. Looking to transition into new field where these transferable skills can be effectively applied and further developed.
Overview
3
3
years of professional experience
Work History
Retail Customer Service Associate
Target
McAllen, TX
08.2024 - Current
- Provided friendly and knowledgeable assistance to customers throughout their shopping experience.
- Processed transactions accurately using point-of-sale systems and maintained cash handling procedures.
- Maintained store cleanliness and organized merchandise to enhance the shopping environment.
- Resolved customer inquiries and complaints effectively, promoting a positive shopping experience.
- Improved customer feedback scores by actively listening and addressing concerns promptly.
- Streamlined restocking processes, ensuring shelves were always fully stocked for shoppers.
- Cultivated relationships with returning customers through personalized service and attention to detail.
- Handled cash register operations accurately, minimizing discrepancies while reconciling daily financial reports.
- Processed returns and exchanges efficiently, ensuring customer satisfaction and trust in the company''s policies.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering long-term relationships with clients.
- Trained new employees on company policies, procedures, and best practices in retail customer service delivery.
Receptionist
Te Cuidamos, LLC
Mission, TX
02.2024 - 06.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
Server
Denny's Restaurants Franchise Association
Rio Grande City, TEXAS
07.2023 - 02.2024
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Handled money transactions accurately while following company procedures for handling cash payments.
Education
High School Diploma -
Rio Grande City Cisd Grulla High School
Rio Grande City, TX05-2024
Skills
- Customer Service
- Communication
- Cash Handling
- Teamwork
- Food Preparation
- Organization skills
- Time Management
- Data Entry
- Verbal and written communication
- Customer/Client relations
Languages
English
Professional Working
Spanish
Professional Working
Timeline
Retail Customer Service Associate
Target
08.2024 - Current
Receptionist
Te Cuidamos, LLC
02.2024 - 06.2024
Server
Denny's Restaurants Franchise Association
07.2023 - 02.2024
High School Diploma -
Rio Grande City Cisd Grulla High School