Alexis Lozano
Corona,CA
Summary
Adept at driving operational excellence, I significantly enhanced client relations at A&B Construction. My expertise in bookkeeping and exceptional training and coaching skills have streamlined processes, ensuring compliance and boosting efficiency. Recognized for outstanding customer service, I bring a proven track record of success in dynamic environments.
Overview
9
9
years of professional experience
Work History
Office Manager
A&B Constructiom
Irvine, CA
08.2023 - Current
- Maintained confidential records relating to personnel matters.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Administered payroll and maintained proper documentation of employee personnel.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Ensured compliance with applicable laws regarding employment practices.
- Responded to customer inquiries via phone or email in a professional manner.
- Processed payroll accurately ensuring all employees were paid on time.
- Produced thorough, accurate and timely reports of project activities.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
Office Assistant
Mcgurkelectricc
Norco
02.2023 - 08.2025
- Bid job proposals.
- Applied for permits for the different job sites.
- Answered telephones, directed calls, and took messages.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Maintained an organized filing system of paper documents and electronic files.
Assistant Manager
Taps Brewery and Kitchen
Yorba Linda, CA
09.2021 - 07.2023
- Conducted regular performance reviews for employees to identify areas of improvement.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Ensured compliance with safety regulations and company policies.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Monitored employee attendance records, timekeeping, and payroll information.
- Supervised daily operations including scheduling shifts, assigning duties.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Resolved conflicts between team members in an effective manner.
- Managed inventory and supplies to ensure materials were available when needed.
- Operated a variety of machinery and tools safely and efficiently.
Server
Texas Roadhouse
Corona, CA
05.2021 - 03.2022
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Presented menus and answered questions regarding items.
- Filled condiments and napkin containers during slack periods.
- Delivered food orders promptly and courteously.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Operated POS terminals to input orders, split bills and calculate totals.
- Followed health safety guidelines when preparing and serving food products.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Prepared checks, itemizing total meal costs and taxes.
Bartender/Sever/Trainer
Bufflo Wild Wings
CORONA, California
10.2017 - 05.2021
- Processed payments accurately and efficiently with POS system.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
- Effectively multitasked within fast-paced environment.
- Recognized by management for providing exceptional customer service.
- Trained new employees on our values and procedures to ensure great success
Wedding Attendant
Cool Wedding and Wine
Corona, CA
10.2016 - 03.2020
- Assisted caterers in the kitchen, in addition to serving wedding guests.
- Assisted with the breakdown of tables and chairs, separating the linen for washing.
- Directed parking.
- Picked up the remaining trash.
Education
Associate of Science - Administrative Justice
Golden West College
Huntington Beach, CA05-2016
Skills
- Bookkeeping
- Staff hiring
- Billing
- Documentation and control
- Training and coaching
- Employee training
- Scheduling
- Data entry
- Customer service
Timeline
Office Manager
A&B Constructiom
08.2023 - Current
Office Assistant
Mcgurkelectricc
02.2023 - 08.2025
Assistant Manager
Taps Brewery and Kitchen
09.2021 - 07.2023
Server
Texas Roadhouse
05.2021 - 03.2022
Bartender/Sever/Trainer
Bufflo Wild Wings
10.2017 - 05.2021
Wedding Attendant
Cool Wedding and Wine
10.2016 - 03.2020
Associate of Science - Administrative Justice
Golden West College