Alexis Lucier
Waxahachie,TX
Summary
Detail-oriented server with four years of experience provides stellar customer service and efficient management of tables. Excels greatly in upselling and creating a comfortable environment for guests. Extensive knowledge on food pairings, customer relations and management as well as consistent results. Thrives in high-pressure environments and fulfills responsibilities dutifully.
Overview
5
5
years of professional experience
1
1
Certification
Work History
SPA CONCIERGE
GLO SUN SPA
Mansfield, TX
08.2022 - 11.2023
- Warmly greeted and escorted customers to desired service, ensuring excellent customer flow
- Provided hundreds of tours and accurately described over fifteen services and over thirty spa product options available at our location
- Ensured compliance with health regulations by monitoring cleanliness of tools, equipment, linens.
- Meticulously operated hundreds of POS system transactions including credit card, gift certificates, and cash to ensure accurate money flow
WAITRESS
THAI ZAPP
Dunkirk, MD
06.2018 - 04.2022
- Managed entire dining room, performed nightly duties whilst caring for nine to twelve tables.
- Handled customer relations, answered hundreds of questions and solved more in complaints
- Organized over fifteen orders at a time and accurately delivered to each table
- Ensured quality experience via fast, attentive and proactive customer service
Education
GED -
Goodrich Academy
Fitchburg, MA06-2017
Skills
- Sales and Upselling
- Customer Service Expertise
- Strong Interpersonal Skills
- Guest Relations Management
- Order Management
Certification
- TABC Certified
- Food Handler/Safety Certified
Timeline
SPA CONCIERGE
GLO SUN SPA
08.2022 - 11.2023
WAITRESS
THAI ZAPP
06.2018 - 04.2022
GED -
Goodrich Academy