Alexis Mackey
Philadelphia,PA
Summary
Remote Customer Service Representative with extensive experience in managing teams and achieving service goals. Expertise in compliance and audit preparation, combined with strong skills in time management and effective communication, fosters cohesive operations and enhances customer satisfaction.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Manager
A&C Cleaning and Property Maintenance Co.
01.2022 - Current
- Managed the creation and review of contracts and invoices to ensure accuracy and compliance.
- Led weekly team meetings to coordinate operations and enhance service delivery.
- Oversaw the cleaning of residential and commercial properties, while managing all related tax information.
Delivery Driver
shippt
Philadelphia, Pennsylvania
03.2021 - 01.2025
- Navigated routes using GPS for efficient delivery.
- Maintained vehicle cleanliness and performed basic maintenance checks.
- Followed safety procedures during deliveries to ensure compliance.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Handled merchandise in accordance with product handling standards.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
Teller Manager
Wells Fargo
01.2016 - 01.2020
- Led a team of five tellers, conducting daily one-on-one meetings to assess individual strengths and areas for improvement, while providing tailored support to enhance team success.
- Organized and led morning meetings to communicate current company events and daily expectations, fostering a cohesive and informed team environment.
- Managed monthly scheduling, daily paperwork, and compliance updates, ensuring the team's preparedness for yearly audits and consistently meeting customer service goals.
Teller
Wells Fargo
01.2014 - 01.2016
- Facilitated customer financial transactions with a focus on accuracy and efficiency.
- Participated in weekly development sessions with management to successfully achieve personal and professional goals.
- Consistently met quarterly sales targets through effective customer engagement and needs assessment.
Assistant Store Manager
Lane Bryant
01.2011 - 01.2014
- Managed a team of five employees to achieve daily operational goals and enhance team productivity.
- Coordinated and executed the organization and restocking of merchandise shipments to maintain optimal inventory levels.
- Conducted weekly conference calls and participated in monthly store meetings to align on strategic objectives and operational updates.
Customer Service Representative
Carenet
- Responded to inbound customer inquiries, ensuring timely and effective resolution of issues.
- Coordinated customer appointments, enhancing scheduling efficiency and customer satisfaction.
Licensed Life Insurance Agent
Lincoln Heritage
- Facilitated acquisition of life insurance policies, improving client understanding of options and ensuring coverage solutions aligned with individual needs.
- Managed policy renewals and updates, achieving high client satisfaction and maintaining consistent client retention rate.
Education
Interior Design -
Moore College of Art and Design
Philadelphia, PA01-2012
Diploma - Fashion Design
Murrell Dobbins Vocational Technical High School
Philadelphia, PASkills
- Vault and Money Management
- Passing Quarterly Audits
- Yearly audits passing
- Weekly Scheduling
- Development planning
- Reaching Monthly Goals
- Customer service targets
- Monthly Goals
- Administrative support
- Time Management
- Daily Meetings
- Resource Allocation
- Paying Attention to Detail
- Route optimization
- Customer engagement
- Safety compliance
- Effective communication
- Problem resolution
- Attention to detail
- Safe driver training
- Multitasking and organization
- Punctual and reliable
- GPS operation
- Route management
- Delivery scheduling
- Route planning
- Exceptional written and verbal communication skills
Certification
- HIPPA COMPLIANCE & BLOOD BORN PATHOGENS
Timeline
Manager
A&C Cleaning and Property Maintenance Co.
01.2022 - Current
Delivery Driver
shippt
03.2021 - 01.2025
Teller Manager
Wells Fargo
01.2016 - 01.2020
Teller
Wells Fargo
01.2014 - 01.2016
Assistant Store Manager
Lane Bryant
01.2011 - 01.2014
Customer Service Representative
Carenet
Licensed Life Insurance Agent
Lincoln Heritage
Interior Design -
Moore College of Art and Design
Diploma - Fashion Design
Murrell Dobbins Vocational Technical High School