Alexis Mackin
Kimberly,WI
Summary
Friendly and reliable with positive attitude and excellent customer service skills. Understands importance of maintaining accurate cash handling and efficient transaction processes. Dedicated to creating welcoming atmosphere and ensuring customer satisfaction.
Overview
4
4
years of professional experience
Work History
Team Lead, Catering Lead
Panera Bread
Appleton, WI
03.2024 - Current
- Implemented feedback mechanisms to capture team insights and improve workflows.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Managed catering operations when needed.
- Collaborated with team members to optimize workflow during peak hours.
- Trained new cashiers on register operations and customer service best practices.
- Processed customer transactions efficiently, ensuring accuracy and speed at checkout.
Restaurant Team Member
Culvers
Appleton, WI
10.2021 - 10.2022
- Provided exceptional customer service in fast-paced dining environment.
- Operated point-of-sale system efficiently to process orders and transactions.
- Collaborated with team members to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Assisted with inventory management, restocking supplies as necessary during shifts.
- Adapted quickly to changing menu items and seasonal offerings for improved sales support.
Education
High School Diploma -
Kimberly High School
Kimberly, WIAssociate of Arts - Substance Use Disorder Counseling
Fox Valley Technical College
Appleton, WI10-2027
Skills
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Workplace safety
- POS Systems
- Food Saftey
Languages
English
Native or Bilingual
Timeline
Team Lead, Catering Lead
Panera Bread
03.2024 - Current
Restaurant Team Member
Culvers
10.2021 - 10.2022
High School Diploma -
Kimberly High School
Associate of Arts - Substance Use Disorder Counseling
Fox Valley Technical College