Alexis Mackrell
Hagerstown Sports Club and Fitness
HAGERSTOWN,MD
1
Certification
6
years of professional experience
Hardworking and dependable employee with experience in food services, customer service, and gym office responsibilities. Strong at communication with customers, working as a team member, independently handling responsibilities, and staying calm in a fast-paced environment
Work History
Server
1 Year 1 Month- Resolved guest complaints promptly, enhancing overall service quality and reputation.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Office Assistant/Head Lifeguard
2 Years 2 Months- Assisted with member inquiries, providing exceptional customer service and support.
- Processed membership applications and renewals, enhancing administrative accuracy and workflow.
- Trained new staff on office protocols and software systems, promoting team effectiveness.
- Conducted regular inspections of swim areas, identifying potential hazards and implementing corrective measures.
- Responded promptly to emergencies, executing rescue operations while maintaining calm under pressure.
Sales Associate
2 Years 2 Months- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy in cash handling.
Education
Associate of Arts - General Studies
- Maryland Promise Scholarship Recipient
- Athletic Scholarship Recipient
Skills
POS system management
Order management
Cash handling
Hospitality service expertise
Guest engagement
Customer satisfaction
Team collaboration
Certification
- Lifeguarding with CPR/AED, American Red Cross - 05/04/2025-05/04/2027
- Adult and Pediatric First Aid/CPR/AED, American Red Cross - 12/11/2024- 12/11/2026
Interests
Enjoy participating in working out for overall physical and mental well-being
Playing Sports
Music
Outdoor Recreation
Timeline
Server
Bollingers Restaurant
08.2025 - CurrentRead More
Office Assistant/Head Lifeguard
Hagerstown Sports Club and Fitness
07.2024 - CurrentRead More
Sales Associate
Hearty Pet
03.2021 - 05.2023Read More
Hagerstown Community College
Associate of Arts from General Studies
Read More