Summary
Overview
Work History
Education
Skills
Timeline
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Alicia Duke

Willits,CA

Summary

Versatile and results-driven professional with a proven track record at Club Pilates Franchise LLC, enhancing brand awareness and driving sales growth. Expert in operations management and exceptional customer service, demonstrated through collaborative marketing initiatives and effective complaint resolution. Skilled in staff training and development, fostering a positive and productive work environment.

Overview

17
17
years of professional experience

Work History

Server

Oco Time
01.2024 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Assistant Manager

Toast
06.2022 - 11.2023
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Assistant General Manager

Club Pilates Franchise LLC
01.2020 - 07.2022
  • Analyzed customer feedback data to identify areas of improvement and develop solutions.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Handled cash accurately and prepared deposits.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.

Hairstylist

Paris Parker Salons And Spas
05.2016 - 01.2020
  • Increased salon revenue by upselling products and additional treatments during appointments.
  • Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
  • Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
  • Suggested treatments and styles to suit customer appearance and fashion choices.

Paraprofessional

Ukiah Unified School District
10.2012 - 04.2016
  • Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
  • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
  • Collaborated with teachers to develop and implement individualized education plans for students with special needs.
  • Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.

Nutritional Assistant

Ukiah Valley Medical Center
08.2008 - 10.2012
  • Provided exceptional customer service during meal times, fostering a positive dining experience for all patients.
  • Contributed to the development of educational materials for patients and staff, enhancing overall knowledge of nutrition concepts.
  • Conducted thorough research on the latest nutritional advancements, staying up-to-date on best practices and trends.
  • Collaborated with healthcare professionals to develop customized nutritional interventions for patients.

Education

Certificate of Technical Studies - Cosmetology

Aveda Institute
New Orleans, LA
03-2017

Skills

  • Dedicated Work Ethic
  • Exceptional customer service
  • Maintaining Cleanliness Standards
  • Inventory management
  • Sales expertise
  • POS System Management
  • Operations management
  • Employee scheduling
  • Staff training and development
  • Hair maintenance expert
  • Continuing education
  • Social media promotion

Timeline

Server

Oco Time
01.2024 - Current

Assistant Manager

Toast
06.2022 - 11.2023

Assistant General Manager

Club Pilates Franchise LLC
01.2020 - 07.2022

Hairstylist

Paris Parker Salons And Spas
05.2016 - 01.2020

Paraprofessional

Ukiah Unified School District
10.2012 - 04.2016

Nutritional Assistant

Ukiah Valley Medical Center
08.2008 - 10.2012

Certificate of Technical Studies - Cosmetology

Aveda Institute

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Alicia Duke