Carly Canady
Ocean Springs,MS
Summary
Dynamic server manager with a proven track record at Jazzeppi’s, excelling in customer service and operational efficiency. Skilled in staff training and inventory management, I foster team collaboration to enhance guest experiences. Consistently achieved sales targets while maintaining high-quality standards, ensuring a welcoming atmosphere for all patrons.
Overview
3
3
years of professional experience
Work History
Server
Jazzeppi’s
Biloxi, MS
06.2024 - 01.2026
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Managed accurate order processing using POS systems to streamline service efficiency.
- Collaborated with kitchen staff to ensure timely food delivery and quality standards were met.
- Handled cash transactions and maintained accurate financial records at the end of shifts.
- Assisted in training new servers on menu items and service protocols.
- Resolved customer inquiries and concerns promptly, enhancing overall atmosphere.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Built rapport with guests to enhance their dining experience and encourage return visits.
Server Manager
Jazzeppi’s
Biloxi, MS
06.2024 - 01.2026
- Managed daily restaurant operations, ensuring smooth service flow and customer satisfaction.
- Trained and mentored new servers on menu knowledge and service standards.
- Implemented inventory management practices to reduce waste and improve cost efficiency.
- Coordinated staff schedules to optimize coverage during peak hours.
- Enhanced team communication through regular briefings and feedback sessions.
- Oversaw quality control measures to maintain high food safety standards.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Led team of servers to consistently meet customer service and sales targets.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Liaised between servers and upper management to address issues and manage challenges.
Lead Server Trainer
Jazzeppi’s
Biloxi, MS
06.2024 - 01.2026
- Trained new servers on menu knowledge and customer service standards.
- Developed training materials to enhance onboarding process for staff.
- Facilitated ongoing training sessions to ensure consistency in service delivery.
- Mentored junior staff, fostering a culture of teamwork and accountability.
- Implemented best practices for maintaining high-quality dining experiences.
- Oversaw the implementation of new menu items, ensuring proper training on ingredients and preparation techniques.
Server
Phoenicia’s
Ocean Springs, MS
01.2023 - 05.2024
- Delivered exceptional customer service in high-volume dining environment.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Trained new servers on menu knowledge and service standards.
- Managed multiple tables efficiently while maintaining high guest satisfaction levels.
Education
Associate of Arts - Nursing
Mississippi Gulf Coast Community College
Perkinston, MS12.2017
Skills
- Customer service
- Order processing
- POS system management
- Staff training
- Cash handling
- Team collaboration
- Quality control
- Inventory management
- Time management
- Guest relationship building
- Shift management
- Operational efficiency
- Service protocols
Accomplishments
I am a member of PHI THETA KAPPA honors society. I have been CPR certified. Also, serve safe certified. I am a mother of 3. So, on top of working, I run a house hold, as well.
Timeline
Server
Jazzeppi’s
06.2024 - 01.2026
Server Manager
Jazzeppi’s
06.2024 - 01.2026
Lead Server Trainer
Jazzeppi’s
06.2024 - 01.2026
Server
Phoenicia’s
01.2023 - 05.2024
Associate of Arts - Nursing
Mississippi Gulf Coast Community College