Alexis Maddox
Statesville,NC
Summary
I’ve been in customer service for over 5+ years
From cashier to direct care professional and more. I enjoy helping others by giving them the care needed.
Overview
10
10
years of professional experience
Work History
Clinic Office Assistant
Lake Norman Regional Medical Center
Mooresville, NC
12.2023 - Current
- Maintained a clean and organized office environment for optimal functionality, ensuring all necessary supplies were stocked and available for use.
- Facilitated smooth patient flow through effective coordination with medical staff and timely communication of relevant information.
- Coordinated referral processes effectively, ensuring seamless transitions for patients seeking specialized care from other providers within the network.
- Conducted regular audits of patient records to ensure data accuracy and eliminate discrepancies, maintaining a high level of reliability in record-keeping practices.
- Enhanced patient experience by efficiently managing appointment scheduling and timely followups.
- Assisted in optimizing clinic revenue by accurately processing insurance claims, verifying coverage, and collecting copayments.
- Monitored inventory levels of office supplies regularly to minimize shortages and reduce costs by placing timely orders.
- Organized required paperwork for physician sign-off, facilitating prompt completion of medical forms needed for various purposes such as disability claims or worker''s compensation cases.
- Ensured compliance with HIPAA regulations by diligently protecting sensitive patient information in all communications and record-keeping practices.
- Interacted with customers by phone, email, or in-person to provide information.
Insurance Verification Specialist
Quantum3media
09.2020 - 09.2021
- Outbound calls, Inbound calls, Make transfers to licensed sales agent, Enroll eligible Medicare customers to medical plan
Direct Support Professional
RHA
Cleveland, NC
01.2018 - 07.2020
- Administered medication as directed by physician.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Assisted disabled clients to support independence and well-being.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
Dispatcher
Security Central
Statesville, NC
03.2018 - 03.2019
- Handling inbound and outbound calls, Transferring inbound calls, Communication skills, Multi-tasking
Inspector and Packer
NGK Ceramics
Mooresville, NC
05.2014 - 03.2017
- Inspected car parts, Assemble parts, Pack, Ship, Label
Education
High school or equivalent -
Statesville High School
Trained in pharmacy technician -
Mitchell Community College
Skills
- Excel (Less than 1 year)
- Customer Service (3 years)
- Direct care services (1 year)
- Computer Skills (6 years)
- Pharmacy Technician Experience
- Cold Calling (1 year)
- Typing (3 years)
- Sales
- Insurance Verification
- Virtual assistance
- Patient care
Relocation
Mooresville, NC
Personal Information
Title: Customer service
Timeline
Clinic Office Assistant
Lake Norman Regional Medical Center
12.2023 - Current
Insurance Verification Specialist
Quantum3media
09.2020 - 09.2021
Dispatcher
Security Central
03.2018 - 03.2019
Direct Support Professional
RHA
01.2018 - 07.2020
Inspector and Packer
NGK Ceramics
05.2014 - 03.2017
High school or equivalent -
Statesville High School
Trained in pharmacy technician -
Mitchell Community College