Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alexis Malvern

North Richland Hills,TX

Summary

Dynamic customer service representative with a proven track record in CRM, excelling in communications, billing, collecting, and data entry. Efficient in Entrata and Yardi systems to offer enhanced residential skills with a strong focus in negotiating & achieving positive results in conflict.

Overview

9
9
years of professional experience

Work History

Leasing Professional

AMLI Residential
Irving, Texas
11.2024 - Current
  • Maintained accurate records of current leases, renewals, and terminations.
  • Updated resident data into property management Entrata software system daily.
  • Handled tours and incoming calls of available apartments, highlighting features and amenities.

NSO Trainer

Twin Peaks
Fort Worth, TX
12.2016 - Current
  • Balanced daily registers and generated sales reports to support financial and administrative objectives.
  • Worked with management to plan and implement special events to boost customer numbers and profits.
  • Traveled nationally with a training team opening franchise and corporately owned stored.

Patient Registrar

Medical City Fort Worth
Fort Worth, TX
03.2022 - 11.2023
  • Verified and entered necessary information into patient management system.
  • Greeted visitors and established purpose of visit to complete check-in procedure quickly.
  • Collected and processed copayments and out-of-pocket charges using Parallon.

Leasing Consultant

The Connor Group
Las Colinas, TX
10.2020 - 01.2022
  • Toured prospects around properties, highlighting features and redirecting concerns to capture interest.
  • Checked rental eligibility by following verification process.
  • Entered approved rentals, renewals and prospective applicants in OneSite system.

Education

Fossil Ridge High School
Keller, TX
04-2014

Stephen F. Austin State University
Nacogdoches, TX

Skills

  • Skilled negotiator
  • Corporate policy development
  • Microsoft Office proficiency
  • Entrata system efficiency
  • Customer relationship management (CRM)
  • Phone and email etiquette
  • Data entry accuracy
  • Billing and collections best practices

Timeline

Leasing Professional

AMLI Residential
11.2024 - Current

Patient Registrar

Medical City Fort Worth
03.2022 - 11.2023

Leasing Consultant

The Connor Group
10.2020 - 01.2022

NSO Trainer

Twin Peaks
12.2016 - Current

Fossil Ridge High School

Stephen F. Austin State University

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