Sonia Hasnaa Censullo
Scottsdale,AZ
Summary
Experienced leasing professional with strong focus on team collaboration and achieving results. Skilled in client relationship management, property showings, and contract negotiations. Reliable and adaptable, able to meet changing needs and exceed expectations. Proven track record of delivering exceptional customer service and fostering positive tenant relationships in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Leasing Consultant
Equity Residential
10.2022 - 09.2024
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Verified tenant incomes and other information before accepting lease applications.
- Responded to requests and scheduled appointments for property showings.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Greeted clients, showed apartments, and prepared leases.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Coordinated closely with maintenance staff to ensure apartment units were prepared for new occupants in a timely manner.
- Distributed and followed up on tenant renewal notices.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Consulting General Manager
Fox 5280
04.2014 - 09.2021
- Created new processes and systems for increasing customer service satisfaction
- Excelled in exceeding daily credit card application goals
- Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate
- Worked as a team member performing cashier duties, product assistance and cleaning
- Guaranteed positive customer experiences and resolved all customer complaints
- Generated leads for new events through telephone and email contact with customers
- Status Night Life
- Coordinated appointments to show marketed properties.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed over monthly invoices for a significant amount and maintained accurate processing and verification.
Education
High School Diploma -
New Utrecht High School
Brooklyn, NY01.2006
Skills
- Skilled negotiator
- Strong organizational skills
- Active listening skills
- Sharp problem solver
- Telephone inquiries specialist
- Facilities Management and Maintenance
- Regulatory and Legal Compliance
- Attendee Relations
- Payment Approval
- Vendor Coordination
- Vendor Relations
- Customer service excellence
Timeline
Leasing Consultant
Equity Residential
10.2022 - 09.2024
Consulting General Manager
Fox 5280
04.2014 - 09.2021
High School Diploma -
New Utrecht High School
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