Alexis Mann
Atlanta,GA
Summary
Results-driven Merchandise Manager with expertise in inventory management, team leadership, and merchandising techniques. Proven ability to enhance store operations and drive customer satisfaction through effective coaching and visual presentation.
Overview
8
8
years of professional experience
Work History
Merchandise Manager
Ulta Cosmetics
Dunwoody, GA
09.2023 - Current
- Accountable for supporting the operations of a retail store, including, but not limited to, the shipment process, replenishment, omni-channel, price changes, and markdowns.
- Trained and mentored team members on best practices in merchandising techniques and customer service excellence.
- Led initiatives to revamp store layouts, improving traffic flow and maximizing selling space efficiency.
- Collaborated with cross-functional teams to implement visual merchandising standards across retail locations.
Lead Cashier
Ulta Cosmetics
Dunwoody, GA
10.2021 - Current
- Directed daily cash handling activities, focusing on accuracy in transactions and compliance with established policies, while facilitating sales refunds and exchanges.
- Trained and mentored new cashiers on register systems and customer service protocols.
- Implemented process improvements that enhanced checkout efficiency and reduced wait times.
- Managed inventory levels at the register, coordinating restocking efforts with sales team.
- Resolved customer inquiries and complaints, fostering positive shopping experiences.
Beauty Advisor
Ulta Cosmetics
Dunwoody, GA
02.2021 - Current
- Provided personalized beauty consultations to enhance customer satisfaction and loyalty.
- Utilized product knowledge to educate customers on skincare and makeup application techniques.
- Assisted in inventory management, ensuring product availability and organization on shelves.
- Contribute to meeting or exceeding the store’s goals related to retail and service sales, guest loyalty (including credit), omni-channel sales, and retail shrink as set by Ulta Beauty for the store.
Visual Merchandiser
Forever 21
Atlanta, GA
05.2018 - 12.2019
- Developed engaging visual displays to enhance customer experience and drive sales.
- Executed seasonal merchandising strategies to align with brand standards and current trends.
- Collaborated with cross-functional teams to optimize product placement and inventory management.
- Worked with store managers to implement new displays, promotions and store layout changes.
- Revamped store layout to improve customer flow and overall shopping experience, resulting in better customer satisfaction ratings.
Education
Bachelor of Arts - Fashion Design
Savannah College of Art And Design
Savannah, GA05-2020
High School Diploma -
Cedar Grove High School
Ellenwood, GA05-2013
Skills
- Inventory management
- Merchandise presentation
- Inventory control
- Retail display setup
- Stock replenishment
- Shipment processing
- Omni-channel retailing
- Stock management
- Promotional planning
- Sales floor resets
- Team leadership
- Customer service
- Coaching and mentoring
- Staff training
Timeline
Merchandise Manager
Ulta Cosmetics
09.2023 - Current
Lead Cashier
Ulta Cosmetics
10.2021 - Current
Beauty Advisor
Ulta Cosmetics
02.2021 - Current
Visual Merchandiser
Forever 21
05.2018 - 12.2019
Bachelor of Arts - Fashion Design
Savannah College of Art And Design
High School Diploma -
Cedar Grove High School